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Ring LLC Video Doorbell - 2nd Generation

Name: Ring LLC Video Doorbell - 2nd Generation
Brand: Ring
SKU: AU-24ee8a51-0861-481a-ae37-c76cb16628a8
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 11 de noviembre de 2020ID de Retiro: 24ee8a51-0861-481a-ae37-c76cb16628a8Categoría: Productos de ConsumoPaís: Australia

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Traducir AvisoTranslate notice text, hazard warnings, and descriptions into any supported language.

Motivo del Retiro / Peligro

If the incorrect screws are used to install the video doorbell to the mounting bracket, the screws can damage the lithium battery.

Descripción del Producto e Identificación

Reason / Defects: If the incorrect screws are used to install the video doorbell to the mounting bracket, the screws can damage the lithium battery. Hazards: If the lithium battery is damaged during installation, there is a risk of a fire or injury. What to do: Consumers with uninstalled Ring Video Doorbells (2nd Gen) subject to the Recall should visit Ring’s website to download a new user guide before installing their doorbell or contact Ring as indicated below for additional information. All known customers have been contacted by the manufacturer. In-app set-up instructions have also been updated. Consumers can determine if their doorbell is included in this recall by entering the doorbell’s serial number at https://support.ring.com/hc/en-au/articles/360050949611 . Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included. If you have experienced any issues when installing your device, you should immediately contact Ring Customer Support at 1300 205 983 or 02 8294 9169.

Productos Afectados

Ring Video Doorbell - 2nd Generation Ring Doorbell Satin Nickel – 8VR1SZ-SEN0 Ring Doorbell Venetian Bronze – 8VR1SZ-VEN0

Additional Source Details

Field	Value
Guid › #text	24ee8a51-0861-481a-ae37-c76cb16628a8
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/ring-llc-video-doorbell-2nd-generation
Pub Date	Wed, 11 Nov 2020 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Ring%20Video%20Doorbell%20%282nd%20Gen%29.png?itok=55F7uBm4

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Ring LLC Video Doorbell - 2nd Generation?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Nivel de Riesgo["Hazardous materials","Lithium-ion batteries","Home electrical appliances"]
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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🚨 SAFETY ALERT: Ring LLC Video Doorbell - 2nd Generation

Check if your household is affected:
https://therecallfile.com/es/recalls/ring-llc-video-doorbell-2nd-generation/AU-24ee8a51-0861-481a-ae37-c76cb16628a8

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