Razor Recalls Self-Balancing Scooters/Hoverboards Due to Fire Hazard
USRazor Recalls Self-Balancing Scooters/Hoverboards Due to Fire Hazard
Recalling Firm: Razor USA LLC, of Cerritos, Calif.
Motivo del Retiro / Peligro
TranslatedThe lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a risk of the products smoking, catching fire and/or exploding.
Descripción del Producto e Identificación
TranslatedThis recall involves non-UL certified Hovertrax brand self-balancing scooters, commonly referred to as hoverboards. Hovertrax hoverboards have two wheels at either end of articulated dual platforms and are powered by lithium-ion battery packs. The recalled Hovertrax brand hoverboards have serial numbers beginning with 55X120-01, 55X120-02, 55X110-01, 55X110-02 and 55X230-01. The serial number is printed on a white sticker on the bottom of the deck or on the charger.
Productos Afectados
TranslatedSelf-balancing scooters/hoverboards
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2016/Razor-Recalls-Self-Balancing-Scooters-Hoverboards |
| Title | Razor Recalls Self-Balancing Scooters/Hoverboards Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2016.16215.16215a.jpg |
| Images › 1 › Caption | Recalled Razor Hovertrax hoverboard |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2016.16215.16215b.jpg |
| Images › 2 › Caption | Recalled Razor Hovertrax hoverboard |
| Hazards › Name | The lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a risk of the products smoking, catching fire and/or exploding. |
| Injuries › Name | There have been two reports of the battery packs in the self-balancing scooters/hoverboards catching fire, exploding or smoking. No injuries or property damage have been reported. |
| Products › Name | Self-balancing scooters/hoverboards |
| Products › Type | Powered Scooters or Skateboards |
| Products › Category I D | 68246 |
| Products › Number Of Units | About 28,000 |
| Recall I D | 7791 |
| Remedies › Name | Consumers should immediately stop using these recalled products and contact Razor to return their hoverboard for a free replacement hoverboard that is certified to comply with UL 2272. |
| Importers › Name | Razor USA LLC, of Cerritos, Calif. |
| Retailers › Name | Big 5, Scheels, Toys R Us and other stores nationwide and online at Amazon.com, Razor.com, Target.com, Walmart.com and other websites from December 2015 through May 2016 for between $600 and $700. |
| Recall Date | 2016-07-06T00:00:00 |
| Description | This recall involves non-UL certified Hovertrax brand self-balancing scooters, commonly referred to as hoverboards. Hovertrax hoverboards have two wheels at either end of articulated dual platforms and are powered by lithium-ion battery packs. The recalled Hovertrax brand hoverboards have serial numbers beginning with 55X120-01, 55X120-02, 55X110-01, 55X110-02 and 55X230-01. The serial number is printed on a white sticker on the bottom of the deck or on the charger. |
| Recall Number | 16215 |
| Manufacturers › Name | Razor USA LLC, of Cerritos, Calif. |
| Remedy Options › Option | Replace |
| Consumer Contact | Razor toll-free at 866-467-2967 from 8 a.m. to 5 p.m. PT Monday through Friday or online at Razor.com and click on "CPSC Safety Recalls" for more information. |
| Last Publish Date | 2016-07-06T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Razor Recalls Self-Balancing Scooters/Hoverboards Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableRazor USA LLC, of Cerritos, Calif.
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🚨 SAFETY ALERT: Razor USA LLC, of Cerritos, Calif. - Razor Recalls Self-Balancing Scooters/Hoverboards Due to Fire Hazard Check if your household is affected: https://therecallfile.com/es/recalls/razor-recalls-self-balancing-scooters-hoverboards-due-to-fire-hazard/CPSC-16215
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