Prime-Line Recalls Glass Doorknobs Due to Laceration Hazard
USPrime-Line Recalls Glass Doorknobs Due to Laceration Hazard
Motivo del Retiro / Peligro
TranslatedThe recalled glass doorknobs can crack and separate from the doorknob assembly, posing a laceration hazard to consumers.
Descripción del Producto e Identificación
TranslatedThis recall involves Prime-Line glass doorknobs sold under the Defender Security, Gate-House and Reliabilt brand names. The doorknobs all utilize fluted glass knobs and were sold in bronze, brass, satin nickel, matte black and chrome finishes. The following model numbers are included in this recall: E 2279; E 2279-L; E 2311; E 2317; E 2328; E 2496; E 2497; E 2536; E 2536-L; E 2537; E 2537-L, E 2750, and E 2797. The model number is printed on the top right side of the packaging.
Productos Afectados
TranslatedGlass Doorknobs
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/Prime-Line-Recalls-Glass-Doorknobs-Due-to-Laceration-Hazard |
| Title | Prime-Line Recalls Glass Doorknobs Due to Laceration Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/spindle-set.png |
| Images › 1 › Caption | Recalled Glass Doorknobs Spindle Set |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/door-latch-set.png |
| Images › 2 › Caption | Recalled Glass Doorknobs Passage Door Latch Set |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/mortise-set.png |
| Images › 3 › Caption | Recalled Glass Doorknobs Mortise Lock Set |
| Hazards › Name | The recalled glass doorknobs can crack and separate from the doorknob assembly, posing a laceration hazard to consumers. |
| Injuries › Name | The firm has received five reports of the recalled doorknobs breaking and causing laceration injuries requiring stitches. |
| Products › Name | Glass Doorknobs |
| Products › Number Of Units | About 167,000 (In addition, about 10,265 were sold in Canada) |
| Recall I D | 9698 |
| Remedies › Name | Consumers should immediately stop using the recalled doorknobs and contact Prime-Line for instructions on how to receive a full refund. |
| Importers › Name | Prime-Line Products LLC, of Redlands, California |
| Retailers › Name | Home improvement stores nationwide and online at Amazon.com, Wayfair.com and other websites from February 2022 through April 2023 for between $20 and $45. |
| Recall Date | 2023-08-31T00:00:00 |
| Description | This recall involves Prime-Line glass doorknobs sold under the Defender Security, Gate-House and Reliabilt brand names. The doorknobs all utilize fluted glass knobs and were sold in bronze, brass, satin nickel, matte black and chrome finishes. The following model numbers are included in this recall: E 2279; E 2279-L; E 2311; E 2317; E 2328; E 2496; E 2497; E 2536; E 2536-L; E 2537; E 2537-L, E 2750, and E 2797. The model number is printed on the top right side of the packaging. |
| Recall Number | 23271 |
| Remedy Options › Option | Refund |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/https://recalls-rappels.canada.ca/en/alert-recall/prime-line-defender-security-glass-knobs-recalled-due-laceration-hazard |
| Consumer Contact | Prime-Line at 800-729-6123 from 8 a.m. to 7 p.m. ET Monday through Friday, by email at glassknobs@realtimeresults.net, online at https://www.recallrtr.com/glassknobs or at www.primeline.net and click on "Important Recall Information" at the top of the page for more information. |
| Last Publish Date | 2023-08-31T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Prime-Line Recalls Glass Doorknobs Due to Laceration Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Revise otros productos en su hogar
Herramientas GratuitasSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
📢 Compartir advertencia
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: Prime-Line Recalls Glass Doorknobs Due to Laceration Hazard Check if your household is affected: https://therecallfile.com/es/recalls/prime-line-recalls-glass-doorknobs-due-to-laceration-hazard/CPSC-23271
Unirse a la lista de alertas
Reciba alertas por correo electrónico cuando se publiquen retiros críticos.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Retiros Relacionados
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag