Polaris Recalls MATRYX PRO RMK and MATRYX RMK KHAOS Snowmobiles Due to Serious Injury Hazard (Recall Alert)
USPolaris Recalls MATRYX PRO RMK and MATRYX RMK KHAOS Snowmobiles Due to Serious Injury Hazard (Recall Alert)
Recalling Firm: Polaris Industries Inc., of Medina, Minnesota
Motivo del Retiro / Peligro
TranslatedThe handlebar hooks on the recalled snowmobiles pose a puncture hazard and risk of serious injury if the rider's body impacts the handlebar hook during a crash.
Descripción del Producto e Identificación
TranslatedThis recall involves Polaris Model Year 2022-2023 MATRYX PRO RMK and MATRYX RMK KHAOS snowmobiles. The recalled snowmobiles were sold in black and custom color combinations. "POLARIS" or "KHAOS" is stamped on the front side paneling of the vehicles. The VIN and Model Number are located on the right side of vehicle's frame. Consumers can enter their VIN at www.polaris.com/en-us/off-road-recalls/ to see if their snowmobile is included in any recalls.
Productos Afectados
TranslatedPolaris Snowmobiles, Model Year 2022-2023 MATRYX PRO RMK and MATRYX RMK KHAOS
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/Polaris-Recalls-MATRYX-PRO-RMK-and-MATRYX-RMK-KHAOS-Snowmobiles-Due-to-Serious-Injury-Hazard-Recall-Alert |
| Title | Polaris Recalls MATRYX PRO RMK and MATRYX RMK KHAOS Snowmobiles Due to Serious Injury Hazard (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/pic1_104.png |
| Images › 1 › Caption | Recalled Polaris Model Year 2022 MATRYX PRO RMK Snowmobile |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/pic2_86.png |
| Images › 2 › Caption | Recalled Polaris Model Year 2022 MATRYX RMK KHAOS Snowmobile |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/pic3_51.png |
| Images › 3 › Caption | Recalled Polaris Model Year 2023 MATRYX PRO RMK Snowmobile |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/pic4_39.png |
| Images › 4 › Caption | Recalled Polaris Model Year 2023 MATRYX RMK KHAOS Snowmobile |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/pic5_25.png |
| Images › 5 › Caption | Close-up of Recalled Snowmobile Handlebar Hooks |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/pic6_20.png |
| Images › 6 › Caption | Close-up of Recalled Snowmobile Handlebar Hooks |
| Images › 7 › U R L | https://www.cpsc.gov/s3fs-public/pic7_16.png |
| Images › 7 › Caption | Recalled Polaris Snowmobile VIN/Model Number Location |
| Images › 8 › U R L | https://www.cpsc.gov/s3fs-public/pic8_12.png |
| Images › 8 › Caption | Vehicle Identification Number (VIN) location in the right side of the tunnel |
| Hazards › Name | The handlebar hooks on the recalled snowmobiles pose a puncture hazard and risk of serious injury if the rider's body impacts the handlebar hook during a crash. |
| Injuries › Name | The firm has received four reports of puncture wounds caused by impact with the handlebar hooks. |
| Products › Name | Polaris Snowmobiles, Model Year 2022-2023 MATRYX PRO RMK and MATRYX RMK KHAOS |
| Products › Number Of Units | About 15,900 (In addition, about 7,040 were sold in Canada) (These vehicles were previously recalled in May 2023 for a different hazard) |
| Recall I D | 9702 |
| Remedies › Name | Consumers should immediately stop using the recalled snowmobiles and contact Polaris or an authorized Polaris dealer to schedule a free repair. Polaris is offering consumers free replacement handlebar hooks that can be self-installed or installed by an authorized Polaris dealer. Polaris is notifying all dealers and registered owners directly. |
| Retailers › Name | Polaris dealers nationwide from December 2019 through April 2023 for between $13,300 and $22,000. |
| Recall Date | 2023-08-31T00:00:00 |
| Description | This recall involves Polaris Model Year 2022-2023 MATRYX PRO RMK and MATRYX RMK KHAOS snowmobiles. The recalled snowmobiles were sold in black and custom color combinations. "POLARIS" or "KHAOS" is stamped on the front side paneling of the vehicles. The VIN and Model Number are located on the right side of vehicle's frame. Consumers can enter their VIN at www.polaris.com/en-us/off-road-recalls/ to see if their snowmobile is included in any recalls. |
| Recall Number | 23788 |
| Manufacturers › Name | Polaris Industries Inc., of Medina, Minnesota |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?rn=2023234 |
| Consumer Contact | Polaris Industries at 800-765-2747 from 7 a.m. to 7 p.m. CT Monday through Friday or online at www.polaris.com and click on "Off Road Recalls" at the bottom of the page or www.polaris.com/en-us/off-road-recalls/ to check if your vehicle identification number (VIN) is included in any recalls. |
| Last Publish Date | 2023-08-31T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Polaris Recalls MATRYX PRO RMK and MATRYX RMK KHAOS Snowmobiles Due to Serious Injury Hazard (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsablePolaris Industries Inc., of Medina, Minnesota
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