CPSCGeneral Alert

Humane Recalls Charge Case Accessory for Ai Pin Due to Lithium Battery Fire Hazard

Name: Humane Recalls Charge Case Accessory for Ai Pin Due to Lithium Battery Fire Hazard
Brand: Humane
SKU: CPSC-25026
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 31 de octubre de 2024ID de Retiro: 25026Categoría: Productos de ConsumoPaís: Estados Unidos

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Motivo del Retiro / Peligro

The lithium battery in the recalled Charge Case Accessory can overheat, posing a fire hazard.

Descripción del Producto e Identificación

This recall involves the Humane Charge Case Accessory. The Charge Case Accessory charges the Humane Ai Pin. The Ai Pin is an AI-powered multi-modal wearable device. The Charge Case Accessory contains a lithium polymer rechargeable battery pack that is charged via a USB-C charge port. The Charge Case Accessory is chrome with the Humane logo in gray on the back of the case. The Charge Case Accessory measures about 2 ¾ x 1 ½ x 2 ¼ inches. This recall only includes the Humane Charge Case Accessory and no other Humane products.

Productos Afectados

Humane Charge Case Accessory for Ai Pin

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2025/Humane-Recalls-Charge-Case-Accessory-for-Ai-Pin-Due-to-Lithium-Battery-Fire-Hazard
Title	Humane Recalls Charge Case Accessory for Ai Pin Due to Lithium Battery Fire Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/charge-case-1.JPG
Images › 1 › Caption	Recalled Humane Inc Ai Pin Charge Case
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/charge-case-2.JPG
Images › 2 › Caption	Recalled Humane Inc Ai Pin Charge Case
Hazards › Name	The lithium battery in the recalled Charge Case Accessory can overheat, posing a fire hazard.
Injuries › Name	The firm has received one report of a charge case overheating and melting during charging. No injuries or property damage have been reported.
Products › Name	Humane Charge Case Accessory for Ai Pin
Products › Number Of Units	About 10,500
Recall I D	10076
Remedies › Name	Consumers should immediately stop using the recalled Charge Case Accessory and contact Humane to receive a full refund or free replacement. Consumers will have the option to receive a refund or a replacement Charge Case Accessory. Consumers who purchased the Charge Case Accessory will receive a $149 refund, while consumers who purchased the Charge Case as part of the Ai Pin Complete System will receive a $129 refund. The approved replacement Charge Case Accessory will be available in approximately 3 to 6 months. Consumers should dispose of the product in accordance with any local and state laws, and not in the trash.
Importers › Name	Humane Inc., of San Francisco, California
Retailers › Name	Online at humane.com from November 2023 through May 2024. The Charge Case Accessory was sold with the Humane Ai Pin Complete System for between $700 and $800 and sold separately for about $150.
Recall Date	2024-10-31T00:00:00
Description	This recall involves the Humane Charge Case Accessory. The Charge Case Accessory charges the Humane Ai Pin. The Ai Pin is an AI-powered multi-modal wearable device. The Charge Case Accessory contains a lithium polymer rechargeable battery pack that is charged via a USB-C charge port. The Charge Case Accessory is chrome with the Humane logo in gray on the back of the case. The Charge Case Accessory measures about 2 ¾ x 1 ½ x 2 ¼ inches. This recall only includes the Humane Charge Case Accessory and no other Humane products.
Recall Number	25026
Remedy Options › 1 › Option	Refund
Remedy Options › 2 › Option	Replace
Consumer Contact	Humane toll-free at 844-481-1900 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall@humane.com, or online at https://humane.com/ccrecall or at https://humane.com/aipin and click "Charge Case Recall" at the bottom of the page.
Last Publish Date	2024-10-31T00:00:00
Manufacturer Countries › Country	China

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Humane Recalls Charge Case Accessory for Ai Pin Due to Lithium Battery Fire Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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Humane Recalls Charge Case Accessory for Ai Pin Due to Lithium Battery Fire Hazard