CPSCGeneral Alert

Hewlett-Packard Recalls Notebook Computer AC Power Cords Due to Fire and Burn Hazards

Name: Hewlett-Packard Recalls Notebook Computer AC Power Cords Due to Fire and Burn Hazards
Brand: Hewlett-Packard Company (HP), of Palo Alto, Calif.
SKU: CPSC-14262
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 26 de agosto de 2014ID de Retiro: 14262Categoría: Productos de ConsumoPaís: Estados Unidos

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Motivo del Retiro / Peligro

The AC power cord can overheat, posing a potential fire and burn hazard.

Descripción del Producto e Identificación

This recall involves Hewlett-Packard's LS-15 AC power cord. The power cords were distributed with HP and Compaq notebook and mini notebook computers and with AC adapter-powered accessories such as docking stations. The power cords are black in color and have an "LS-15" molded mark on the AC adapter end of the power cord.

Productos Afectados

Hewlett-Packard and Compaq notebook computer AC power cords

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2014/Hewlett-Packard-Recalls-Notebook-Computer-AC-Power-Cords
Title	Hewlett-Packard Recalls Notebook Computer AC Power Cords Due to Fire and Burn Hazards
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/Recall.2014.14262.AC%2520Power%2520CordLARGE.jpg
Images › 1 › Caption	AC power cord
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/Recall.2014.14262.PowercordnumberLARGE.jpg
Images › 2 › Caption	Power cord
Hazards › Name	The AC power cord can overheat, posing a potential fire and burn hazard.
Injuries › Name	HP has received 29 reports of power cords overheating and melting or charring resulting in two claims of minor burns and 13 claims of minor property damage.
Products › Name	Hewlett-Packard and Compaq notebook computer AC power cords
Products › Type	Power Cords
Products › Category I D	2079
Products › Number Of Units	5,577,000 in the U.S. and 446,700 in Canada
Recall I D	1754
Remedies › Name	Customers should immediately stop using and unplug the recalled power cords and contact Hewlett-Packard to order a free replacement. Consumers can continue to use the computer on battery power.
Retailers › Name	Notebook and mini notebook computers and accessories were sold with the AC power cords at computer and electronics stores, authorized dealers and online at www.hp.com worldwide from September 2010 through June 2012 for about $500 to $1500.
Recall Date	2014-08-26T00:00:00
Description	This recall involves Hewlett-Packard's LS-15 AC power cord. The power cords were distributed with HP and Compaq notebook and mini notebook computers and with AC adapter-powered accessories such as docking stations. The power cords are black in color and have an "LS-15" molded mark on the AC adapter end of the power cord.
Recall Number	14262
Manufacturers › Name	Hewlett-Packard Company (HP), of Palo Alto, Calif.
Remedy Options › Option	Replace
Inconjunctions › U R L	https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2014/41203r-eng.php
Consumer Contact	Hewlett-Packard toll-free at (877) 219-6676 from 8 a.m. to 5 p.m. MT Monday through Friday or online at www.hp.com and select "Recalls" at the bottom of the page, then select Power Cord Recall.
Last Publish Date	2015-01-09T00:00:00
Manufacturer Countries › Country	China

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Hewlett-Packard Recalls Notebook Computer AC Power Cords Due to Fire and Burn Hazards?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Empresa ResponsableHewlett-Packard Company (HP), of Palo Alto, Calif.

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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