Heat Hero Recalls Portable Plug-in Heaters Due to Fire and Burn Hazards (Recall Alert)
USHeat Hero Recalls Portable Plug-in Heaters Due to Fire and Burn Hazards (Recall Alert)
Motivo del Retiro / Peligro
TranslatedThe heater can overheat, smoke and catch fire, posing fire and burn hazards.
Descripción del Producto e Identificación
TranslatedThis recall involves Heat Hero portable mini heaters. The 350W plug-in ceramic space heaters are black and measure about 10 inches tall and 5 inches wide. They have at the top an LED digital screen that displays the temperature and four control buttons, a front grill, a red on/off button on the right side, a three-prong plug on the back and a vent on the bottom. The Heat Hero logo is printed on the product packaging.
Productos Afectados
TranslatedPortable mini heaters
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2019/Heat-Hero-Recalls-Portable-Plug-in-Heaters-Due-to-Fire-and-Burn-Hazards-Recall-Alert |
| Title | Heat Hero Recalls Portable Plug-in Heaters Due to Fire and Burn Hazards (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1_8.jpg |
| Images › 1 › Caption | Recalled Heat Hero portable mini heater – side view |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2_6.jpg |
| Images › 2 › Caption | Recalled Heat Hero portable mini heater – front view |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/3_4.jpg |
| Images › 3 › Caption | Recalled Heat Hero portable mini heater – top view |
| Hazards › Name | The heater can overheat, smoke and catch fire, posing fire and burn hazards. |
| Injuries › Name | The firm has received 117 reports of the heater overheating, including 47 units smoking and 10 catching on fire, two resulting in property damage. No injuries have been reported. |
| Products › Name | Portable mini heaters |
| Products › Number Of Units | About 20,000 (In addition, about 49 units weres sold in Canada) |
| Recall I D | 8536 |
| Remedies › Name | Consumers should immediately stop using the recalled heaters and contact Heat Hero for a free replacement unit, including shipping. Heat Hero is contacting all known purchasers directly |
| Importers › Name | Heat Hero LLC, of Irvine, Calif. |
| Retailers › Name | Online at Shop.buyheathero.com from October 2018 through March 2019 for between $35 and $45. |
| Recall Date | 2019-04-17T00:00:00 |
| Description | This recall involves Heat Hero portable mini heaters. The 350W plug-in ceramic space heaters are black and measure about 10 inches tall and 5 inches wide. They have at the top an LED digital screen that displays the temperature and four control buttons, a front grill, a red on/off button on the right side, a three-prong plug on the back and a vent on the bottom. The Heat Hero logo is printed on the product packaging. |
| Recall Number | 19738 |
| Remedy Options › Option | Replace |
| Inconjunctions › U R L | http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2019/69604r-eng.php |
| Consumer Contact | Heat Hero toll-free at 877-479-9172 from 8:30 a.m. to 4:30 p.m. PT Monday through Friday or online at https://shop.buyheathero.com and click on “Recall Information” at the bottom of the page for more information. |
| Last Publish Date | 2019-04-17T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Heat Hero Recalls Portable Plug-in Heaters Due to Fire and Burn Hazards (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Heat Hero Recalls Portable Plug-in Heaters Due to Fire and Burn Hazards (Recall Alert) Check if your household is affected: https://therecallfile.com/es/recalls/heat-hero-recalls-portable-plug-in-heaters-due-to-fire-and-burn-hazard/CPSC-19738
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