Haibike Recalls Electric Bicycles Due to Fall Hazard
USHaibike Recalls Electric Bicycles Due to Fall Hazard
Motivo del Retiro / Peligro
TranslatedThe fork on the front wheel of the bicycles can rupture or break while in use, posing a fall hazard to the rider.
Descripción del Producto e Identificación
TranslatedThis recall involves Haibike XDURO Urban, Race and Superrace models of electric bicycles. The recalled bicycles have an aluminum frame, hydraulic disc brakes, and a lithium battery. The recalled bicycles have a letter/number combination ('HAERA' followed by at least three numbers and characters) printed on the front of the frame. Remove the battery to locate the letter/number combination on the frame. The following models are included in the recall. Model Model Year Color Letter/Number Haibike XDURO Urban 2014, 2015 Gray 'HAERA' followed by three numbers and characters Haibike XDURO Urban RC 2016 Gray Haibike XDURO Race 2014, 2015 Black Haibike XDURO Superrace 2014, 2015 Black Haibike XDURO Race S RX 2016 Gray Haibike XDURO Urban S RX 2016 White
Productos Afectados
TranslatedElectric bicycles
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2017/Haibike-Recalls-Electric-Bicycles |
| Title | Haibike Recalls Electric Bicycles Due to Fall Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Photo 1 - Haibike XDURO Urban 2014.jpg |
| Images › 1 › Caption | Haibike XDURO Urban model year 2014 electric bicycle |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Photo 2 - Haibike XDURO Urban Modelljahr 2015.jpg |
| Images › 2 › Caption | Haibike XDURO Urban model year 2015 electric bicycle |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Photo 3 - Haibike XDURO Urban RC Modelljahr 2016.jpg |
| Images › 3 › Caption | Haibike XDURO Urban RC model year 2016 electric bicycle |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/Photo%204%20-%20Haibike%20XDURO%20Race%20Modelljahre%202014%20%26%202015.jpg |
| Images › 4 › Caption | Haibike XDURO Race model year 2014 & 2015 electric bicycle |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/Photo%205%20-%20Haibike%20XDURO%20Superrace%20Modelljahre%202014%20%26%202015.jpg |
| Images › 5 › Caption | Haibike XDURO Superrace model year 2014 & 2015 electric bicycle |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/Photo 6 - Haibike XDURO Race S RX Modelljahr 2016.jpg |
| Images › 6 › Caption | Haibike XDURO Race S RX model year 2016 electric bicycle |
| Images › 7 › U R L | https://www.cpsc.gov/s3fs-public/Photo%207_0.jpg |
| Images › 7 › Caption | Haibike XDURO Urban S RX model year 2016 electric bicycle |
| Hazards › Name | The fork on the front wheel of the bicycles can rupture or break while in use, posing a fall hazard to the rider. |
| Injuries › Name | None reported |
| Products › Name | Electric bicycles |
| Products › Number Of Units | About 250 (in addition, 17 were sold in Canada) |
| Recall I D | 8007 |
| Remedies › Name | Consumers should immediately stop using the recalled bicycles and contact Accell North America for a free repair. |
| Importers › Name | Haibike, of Denver, Colo., owned by Accell North America |
| Retailers › Name | Independent bicycle dealers nationwide from January 2014 through February 2017 for about $4,000. |
| Recall Date | 2017-03-23T00:00:00 |
| Description | This recall involves Haibike XDURO Urban, Race and Superrace models of electric bicycles. The recalled bicycles have an aluminum frame, hydraulic disc brakes, and a lithium battery. The recalled bicycles have a letter/number combination ('HAERA' followed by at least three numbers and characters) printed on the front of the frame. Remove the battery to locate the letter/number combination on the frame. The following models are included in the recall. Model Model Year Color Letter/Number Haibike XDURO Urban 2014, 2015 Gray 'HAERA' followed by three numbers and characters Haibike XDURO Urban RC 2016 Gray Haibike XDURO Race 2014, 2015 Black Haibike XDURO Superrace 2014, 2015 Black Haibike XDURO Race S RX 2016 Gray Haibike XDURO Urban S RX 2016 White |
| Recall Number | 17114 |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2017/62714r-eng.php |
| Consumer Contact | Accell North America at 800-222-5527 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.haibike.com and click on "Current recalls" on the right side of the page for more information. |
| Last Publish Date | 2017-03-23T00:00:00 |
| Manufacturer Countries › 1 › Country | Germany |
| Manufacturer Countries › 2 › Country | Taiwan |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Haibike Recalls Electric Bicycles Due to Fall Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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