GAF Energy Recalls Timberline Solar Energy Shingles Due to Fire Hazard (Recall Alert)
USGAF Energy Recalls Timberline Solar Energy Shingles Due to Fire Hazard (Recall Alert)
Recalling Firm: GAF Energy LLC, of San Jose, California
Motivo del Retiro / Peligro
TranslatedThe electrical components in the solar energy shingles can malfunction, posing a fire hazard.
Descripción del Producto e Identificación
TranslatedThis recall involves TLS-1 jumper modules and TLS-1 energy shingles that were installed as part of a residential solar energy system. The energy shingles are roof mounted and measure about 64 inches by 17 inches by 1 inch. They weigh about 10 pounds.
Productos Afectados
TranslatedTimberline Solar Energy Shingles
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/GAF-Energy-Recalls-Timberline-Solar-Energy-Shingles-Due-to-Fire-Hazard-Recall-Alert |
| Title | GAF Energy Recalls Timberline Solar Energy Shingles Due to Fire Hazard (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/solare-shingle.jpg |
| Images › 1 › Caption | Recalled Timberline Solar (TLS-1) energy shingle |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/solar-jumper-module.jpg |
| Images › 2 › Caption | Recalled Timberline Solar Energy (TLS-1) jumper module |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/installed-solar.jpg |
| Images › 3 › Caption | Installed solar system including recalled shingles and jumper modules |
| Hazards › Name | The electrical components in the solar energy shingles can malfunction, posing a fire hazard. |
| Injuries › Name | The firm has received one report of fire and five reports of thermal incidents resulting in property damage, including damage to the roof deck. No injuries have been reported. |
| Products › Name | Timberline Solar Energy Shingles |
| Products › Number Of Units | About 2,100 |
| Recall I D | 9675 |
| Remedies › Name | GAF Energy will replace all jumper modules and check the electrical components of each solar shingle for defects, and repair free of charge. GAF Energy has been remotely shutting off impacted systems until the remediation is complete and consumers will be compensated for monetary losses due to the loss of solar energy generation during that time. GAF Energy is contacting known owners of the energy shingles directly by phone to schedule the repair and replacement of the recalled jumper modules and affected electrical components. If consumers have not been contacted by GAF Energy, they should contact their installers to determine if their solar energy shingles' components are recalled. |
| Retailers › Name | GAF direct sales to and through installing contractors in select states from November 2021 through April 2023. The recalled shingles were sold as part of solar systems that range in price from $40,000 to $100,000. |
| Recall Date | 2023-07-27T00:00:00 |
| Description | This recall involves TLS-1 jumper modules and TLS-1 energy shingles that were installed as part of a residential solar energy system. The energy shingles are roof mounted and measure about 64 inches by 17 inches by 1 inch. They weigh about 10 pounds. |
| Recall Number | 23777 |
| Manufacturers › Name | GAF Energy LLC, of San Jose, California |
| Remedy Options › Option | Repair |
| Consumer Contact | GAF Energy toll-free at 888-838-5567 from 8 a.m. to 8 p.m. ET Monday through Friday, or online at https://www.gaf.energy/important-safety-message/ or https://www.gaf.energy/ and click on "Recall" for more information. |
| Last Publish Date | 2023-07-27T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought GAF Energy Recalls Timberline Solar Energy Shingles Due to Fire Hazard (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Empresa ResponsableGAF Energy LLC, of San Jose, California
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🚨 SAFETY ALERT: GAF Energy LLC, of San Jose, California - GAF Energy Recalls Timberline Solar Energy Shingles Due to Fire Hazard (Recall Alert) Check if your household is affected: https://therecallfile.com/es/recalls/gaf-energy-recalls-timberline-solar-energy-shingles-due-to-fire-hazard/CPSC-23777
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