Inicio/Ver Todos los Retiros/FSIS-pha-03122021-01
USDA FSISPublic Health A...

FSIS Issues Public Health Alert for Chicken Soup Product Due to Misbranding

Publicado: 12 de marzo de 2021ID de Retiro: pha-03122021-01Categoría: Alimentos y BebidasPaís: Estados Unidos
US
Food & BeverageUSDA FSISUSUS

FSIS Issues Public Health Alert for Chicken Soup Product Due to Misbranding

Recalling Firm: The Vons Companies, Inc.

🌐
Traducir AvisoTranslate notice text, hazard warnings, and descriptions into any supported language.

Motivo del Retiro / Peligro

Misbranding

Descripción del Producto e Identificación

WASHINGTON, March 12, 2021 – The U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) is issuing a public health alert due to misbranding. The chicken soup product contains and declares wheat as an ingredient but has an incorrect statement of "gluten free" on the top label. FSIS is issuing this public health alert to ensure that consumers with allergic reactions to gluten are aware that these products should not be consumed. A recall was not requested because the affected products were produced and distributed among retail locations within the same corporate entity and sold directly to consumers. It is believed that these products are no longer available to be purchased by consumers. The ready-to-eat chicken noodle soup products subject to the public health alert are: 24-oz. plastic containers of “Signature CAFÉ Chicken Noodle Soup with White Meat Chicken” with best by dates of Apr. 27 21, May 2 21, May 8 21, and May 16 21. The products bear establishment number “EST 46381” inside the USDA mark of inspection. This product was sold in retail locations in Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, and Wyoming. The problem was discovered when one of the firm’s retail stores notified them of the issue. Anyone concerned about an illness should contact a health care provider. FSIS is concerned that some product may be in consumers’ refrigerators. Consumers with food allergies who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase. Consumers and members of the media with questions about the public health alert can contact Christine Wilcox, G.V.P. Communications, Albertsons Companies at christine.wilcox@albertsons.com . Consumers with food safety questions can call the toll-free USDA Meat and Poultry Hotline at 1-888-MPHotline (1-888-674-6854) or live chat via Ask USDA from 10 a.m. to 6 p.m. (Eastern Time) Monday through Friday. Consumers can also browse food safety messages at Ask USDA or send a question via email to MPHotline@usda.gov . For consumers that need to report a problem with a meat, poultry, or egg product, the online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at https://foodcomplaint.fsis.usda.gov/eCCF/ .

Productos Afectados

24-oz. plastic containers of “Signature CAFÉ Chicken Noodle Soup with White Meat Chicken” with best by dates of Apr. 27 21, May 2 21, May 8 21, and May 16 21.

Additional Source Details

FieldValue
LangcodeEnglish
Field year2021
Field titleFSIS Issues Public Health Alert for Chicken Soup Product Due to Misbranding
Field labelspha-labels-03122021-01.pdf
Field states › 1Alaska
Field states › 2Arizona
Field states › 3California
Field states › 4Hawaii
Field states › 5Idaho
Field states › 6Montana
Field states › 7Nevada
Field states › 8New Mexico
Field states › 9Oregon
Field states › 10Utah
Field states › 11Washington
Field states › 12Wyoming
Field summary<p><strong>WASHINGTON, March 12, 2021</strong> – The U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) is issuing a public health alert due to misbranding. The chicken soup product contains and declares wheat as an ingredient but has an incorrect statement of "gluten free" on the top label. FSIS is issuing this public health alert to ensure that consumers with allergic reactions to gluten are aware that these products should not be consumed. A recall was not requested because the affected products were produced and distributed among retail locations within the same corporate entity and sold directly to consumers. It is believed that these products are no longer available to be purchased by consumers.</p> <p>The ready-to-eat chicken noodle soup products subject to the public health alert are:</p> <ul> <li>24-oz. plastic containers of “Signature CAFÉ Chicken Noodle Soup with White Meat Chicken” with best by dates of Apr. 27 21, May 2 21, May 8 21, and May 16 21.</li> </ul> <p>The products bear establishment number “EST 46381” inside the USDA mark of inspection. This product was sold in retail locations in Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, and Wyoming.</p> <p>The problem was discovered when one of the firm’s retail stores notified them of the issue. Anyone concerned about an illness should contact a health care provider.</p> <p>FSIS is concerned that some product may be in consumers’ refrigerators. Consumers with food allergies who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase.</p> <p>Consumers and members of the media with questions about the public health alert can contact Christine Wilcox, G.V.P. Communications, Albertsons Companies at <a href="mailto:christine.wilcox@albertsons.com">christine.wilcox@albertsons.com</a> .</p> <p>Consumers with food safety questions can call the toll-free USDA Meat and Poultry Hotline at 1-888-MPHotline (1-888-674-6854) or live chat via <a href="https://ask.fsis.usda.gov/">Ask USDA</a> from 10 a.m. to 6 p.m. (Eastern Time) Monday through Friday. Consumers can also browse food safety messages at <a href="https://ask.fsis.usda.gov/">Ask USDA</a> or send a question via email to <a href="mailto:MPHotline@usda.gov">MPHotline@usda.gov</a>. For consumers that need to report a problem with a meat, poultry, or egg product, the online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at <a href="https://foodcomplaint.fsis.usda.gov/eCCF/">https://foodcomplaint.fsis.usda.gov/eCCF/</a>.</p>
Field processingHeat Treated - Shelf Stable
Field recall urlhttp://www.fsis.usda.gov/recalls-alerts/fsis-issues-public-health-alert-chicken-soup-product-due-misbranding
Field risk levelPublic Health Alert
Field has spanishFalse
Field recall date2021-03-12
Field recall typePublic Health Alert
Field active noticeFalse
Field establishmentThe Vons Companies, Inc.
Field media contactBuck McKay
Field product items24-oz. plastic containers of “Signature CAFÉ Chicken Noodle Soup with White Meat Chicken” with best by dates of Apr. 27 21, May 2 21, May 8 21, and May 16 21.
Field recall numberpha-03122021-01
Field recall reasonMisbranding
Field archive recallFalse
Field last modified date2021-03-12
Field related to outbreakFalse
Field recall number exportpha-03122021-01
Field company media contact Company Contact G.V.P. Communications, Albertsons Companies Christine Wilcox christine.wilcox@albertsons.com
Field recall classificationPublic Health Alert

Consumer Action Protocol: What You Should Do Immediately

Safety Steps
1Verify Product Identifiers

Check the UPC barcode, production lot number, or "Best By" date printed on the packaging against the official identifiers listed above.

2Isolate & Discontinue Use

Do not consume, cook, or serve this product. Do not feed to pets. Seal the item in a plastic bag to prevent cross-contamination.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (USDA FSIS).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought FSIS Issues Public Health Alert for Chicken Soup Product Due to Misbranding?

Immediately stop consuming the product and do not feed it to pets. Quarantine the package in a sealed bag so it cannot contaminate other food, and check the lot code or expiration date against this official notice.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (USDA FSIS). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

Revise otros productos en su hogar

Herramientas Gratuitas

Safety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:

Resumen

  • Empresa ResponsableThe Vons Companies, Inc.
  • StatusFalse
  • Nivel de RiesgoPublic Health Alert
  • DistributionAlaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming
Recall Hazard Severity
Caution (Class III)
Alerta Oficial de la Agencia

📢 Compartir advertencia

Alert family and friends to keep them safe. Copy this quick alert message:

🚨 SAFETY ALERT: The Vons Companies, Inc. - FSIS Issues Public Health Alert for Chicken Soup Product Due to Misbranding

Check if your household is affected:
https://therecallfile.com/es/recalls/fsis-issues-public-health-alert-for-chicken-soup-product-due-to-misbra/FSIS-pha-03122021-01
WhatsAppFacebook

Unirse a la lista de alertas

Reciba alertas por correo electrónico cuando se publiquen retiros críticos.

Support The Recall File

Help keep official recall alerts free, accessible, and fast for everyone.

Donate with PayPal

Supports USD, EUR, GBP, International Cards & PayPal

Spread the WordFSIS Issues Public Health Alert for Chicken Soup Product Due to Misbranding

Install The Recall File App

Check safety warnings, scan your pantry, and monitor your vehicles directly from your home screen.