Ford Motor Company - Back Seat Occupants May Become Trapped
USFord Motor Company - Back Seat Occupants May Become Trapped
Recalling Firm: Ford Motor Company
Motivo del Retiro / Peligro
TranslatedThe inability to enter or exit the vehicle in an emergency increases the risk of injury.
Descripción del Producto e Identificación
TranslatedFord Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
Productos Afectados
TranslatedBack Seat Occupants May Become Trapped
Additional Source Details
| Field | Value |
|---|---|
| Subject | Back Seat Occupants May Become Trapped |
| Nhtsa id | 25V404000 |
| Component | ELECTRICAL SYSTEM |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=25V404000 |
| Recall link › Description | Go to Recall |
| Recall type | Vehicle |
| Do not drive | No |
| Manufacturer | Ford Motor Company |
| Defect summary | Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat. |
| Completion rate | 82.54 |
| Corrective action | Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65. |
| Consequence summary | The inability to enter or exit the vehicle in an emergency increases the risk of injury. |
| Mfr campaign number | 25S65 |
| Potentially affected | 197432 |
| Report received date | 2025-06-13T00:00:00.000 |
| Fire risk when parked | No |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsLocate your 17-digit VIN on the driver-side dash or door pillar. Check whether your specific vehicle has an open safety campaign before scheduling service.
If a "Do Not Drive" warning is present, park the vehicle safely outdoors away from structures and contact the manufacturer for complimentary towing.
Contact any authorized franchised dealership. By federal law, all recall inspections, replacement components, and labor must be provided 100% free of charge.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (NHTSA).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Ford Motor Company - Back Seat Occupants May Become Trapped?
Check your 17-digit Vehicle Identification Number (VIN) to verify if your specific car is affected. If the notice includes a 'Do Not Drive' warning, park the vehicle safely and contact an authorized dealership for towing and complimentary repair.
Q2:Can I get a full refund or free repair for this recall?
Yes. Under federal and international motor vehicle safety laws, franchised dealerships are legally required to perform all recall inspections, replacement parts, and labor 100% free of charge.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (NHTSA). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Revise otros productos en su hogar
Herramientas GratuitasSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Resumen
- Empresa ResponsableFord Motor Company
- Nivel de RiesgoELECTRICAL SYSTEM
📢 Compartir advertencia
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: Ford Motor Company - Ford Motor Company - Back Seat Occupants May Become Trapped Check if your household is affected: https://therecallfile.com/es/recalls/ford-motor-company-back-seat-occupants-may-become-trapped/NHTSA-25V404000
Unirse a la lista de alertas
Reciba alertas por correo electrónico cuando se publiquen retiros críticos.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Retiros Relacionados
NHTSA- Vehicle Recall
- Vehicle Recall
NHTSAKibbi, LLC - Printed Circuit Board May Overheat
Kibbi, LLC - Printed Circuit Board May Overheat
An overheated printed circuit board increases the risk of a fire.
NHTSAToyota Motor Engineering & Manufacturing - Loss of Drive Power from Software Programming Error
Toyota Motor Engineering & Manufacturing - Loss of Drive Power from Software Programming Error
An unexpected loss of drive power increases the risk of a crash.