EVA Puzzle Mat
AustraliaEVA Puzzle Mat
Motivo del Retiro / Peligro
TranslatedThe product does not comply with the labelling requirements of the mandatory standard for toys for children up to and including 36 months of age . The puzzle mat does not have the required safety warning label.
Descripción del Producto e Identificación
TranslatedReason / Defects: The product does not comply with the labelling requirements of the mandatory standard for toys for children up to and including 36 months of age . The puzzle mat does not have the required safety warning label. Hazards: The puzzle mat may be used incorrectly without the required safety warning label. If foam pieces break off, they could cause a choking or suffocation hazard for young children, which can lead to severe injury or death. What to do: Consumers should immediately stop using the puzzle mat and should return them to the place of purchase for a full refund. For further information, consumers can contact Toymate by phone on 1300 869 628 or by email at customerservice@toymate.com.au
Productos Afectados
TranslatedEVA Foam Puzzle Mat Consisting of 26 interlocking tiles each piece approximately 29cm x 29cm with letters
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 0cf88455-03f2-428d-bb8e-53422f874bdd |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/eva-puzzle-mat |
| Pub Date | Fri, 18 Feb 2022 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Captain%20Glo%20Eva%20Puzzle%20Mat_2.jpg?itok=F4FIK-hJ |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought EVA Puzzle Mat?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Nivel de Riesgo["Indoor furniture and furnishings","Games and puzzles"]
- DistributionAustralia
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