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DreamWear Full Face Mask, DreamWisp Nasal Mask with Over the Nose Cushion, Wisp Nasal Masks and Wisp Youth Nasal Masks, Amara View Minimal Contact Full-Face Mask and Therapy Mask 3100 NC/SP

Publicado: 23 de noviembre de 2022ID de Retiro: 718aca28-ae2a-4234-b1e3-312c7a8bf2abCategoría: Productos de ConsumoPaís: Australia
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Motivo del Retiro / Peligro

The affected masks contain magnets which can potentially affect the functioning of implanted medical devices such as metal splinters in the eyes, brain shunts, aneurysm clips, pacemakers, implantable cardioverter defibrillators, defibrillators, VP shunts, and neurostimulators used in and around the neck or any implanted medical device impacted by magnetic fields. Philips Respironics is updating the existing contraindications and warnings on the Instructions For Use (IFU) to strengthen the current labelling and warnings related to magnets.

Descripción del Producto e Identificación

Reason / Defects: The affected masks contain magnets which can potentially affect the functioning of implanted medical devices such as metal splinters in the eyes, brain shunts, aneurysm clips, pacemakers, implantable cardioverter defibrillators, defibrillators, VP shunts, and neurostimulators used in and around the neck or any implanted medical device impacted by magnetic fields. Philips Respironics is updating the existing contraindications and warnings on the Instructions For Use (IFU) to strengthen the current labelling and warnings related to magnets. Hazards: If the mask magnets are placed less than 6 inches (approx. 15.24 cm) away from a metallic implant or device, the magnets may cause the device to not function as intended. This can result in serious injuries. Possible impacts may include seizure, arrhythmia, irregular blood pressure, change in heartbeats and cognitive issues. What to do: Consumers should read and follow the updated warnings and Instructions For Use (IFU) and take appropriate action: Patients, Household Members, Caregivers and Bed Partners with a medical implant and/or device(s): Must ensure the mask is kept at least 6 inches (approximately 15.24cm) away from the medical implant(s) and/or device(s) Patients should stop using the affected mask if the implant and/or medical device is contraindicated against the mask magnets. Patients should consult their physician immediately to determine if another mask can be used for their therapy and in the interim, switch to a non-magnetic mask if available, for continued therapy. Patients should properly dispose of the mask that has magnets after an alternative is obtained. If patients do not have implanted medical devices, or metallic splinters in their eyes, then no action related to patients is needed. If you are affected or need further information, please contact the Philips Sleep and Respiratory Care hotline on 180 830 517 to organise a suitable remediation which may include a replacement mask or clips to replace the magnets. For more details see https://apps.tga.gov.au/Prod/sara/arn-detail.aspx?k=RC-2022-RN-01171-1

Productos Afectados

Patient Interface devices (face and nasal masks) DreamWear Full Face Mask, DreamWisp Nasal Mask, Wisp and Wisp Youth Nasal Mask and Amara View Full Face Mask Multiple part numbers (see attached list) ARTGs 301663, 194980, 209222, 225674

Additional Source Details

FieldValue
Guid › #text718aca28-ae2a-4234-b1e3-312c7a8bf2ab
Guid › @ is Perma Linkfalse
Linkhttps://www.productsafety.gov.au/search-consumer-product-recalls/dreamwear-full-face-mask-dreamwisp-nasal-mask-with-over-the-nose-cushion-wisp-nasal-masks-and-wisp-youth-nasal-masks-amara-view-minimal-contact-full-face-mask-and-therapy-mask-3100-ncsp
Pub DateWed, 23 Nov 2022 00:00:00 +0000
Extracted imagehttps://www.productsafety.gov.au/system/files/styles/large/private/DreamWear%20Full%20Face%20Mask%20and%20DreamWisp%20Nasal%20Mask%20Wisp%20and%20Wisp%20Youth%20Nasal%20Mask%20and%20Amara%20View%20Full%20Face%20Mask.jpg?itok=VZ8NXM6v

Consumer Action Protocol: What You Should Do Immediately

Safety Steps
1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought DreamWear Full Face Mask, DreamWisp Nasal Mask with Over the Nose Cushion, Wisp Nasal Masks and Wisp Youth Nasal Mask...?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

  • Nivel de RiesgoPharmacy and medical products
  • DistributionAustralia
Recall Hazard Severity
Caution (Class III)
Alerta Oficial de la Agencia

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