CPSCGeneral Alert

Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards

Name: Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards
Brand: Denon
SKU: CPSC-16267
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 20 de septiembre de 2016ID de Retiro: 16267Categoría: Productos de ConsumoPaís: Estados Unidos

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Motivo del Retiro / Peligro

The battery can overheat, posing a fire and burn hazards

Descripción del Producto e Identificación

This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.

Productos Afectados

HEOS 1 Go Pack rechargeable battery packs

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2016/Denon-Recalls-Rechargeable-Battery-Packs
Title	Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/16267a.jpg
Images › 1 › Caption	Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/16267b.jpg
Images › 2 › Caption	Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/Rechargeable_Battery2.jpg
Images › 3 › Caption	HEOS, the model and serial numbers are located on bottom of base
Images › 4 › U R L	https://www.cpsc.gov/s3fs-public/Rechargeable_Battery3.jpg
Images › 4 › Caption	HEOS Go Pack with speaker.
Hazards › Name	The battery can overheat, posing a fire and burn hazards
Injuries › Name	None reported
Products › Name	HEOS 1 Go Pack rechargeable battery packs
Products › Type	Batteries and Chargers
Products › Category I D	67666
Products › Number Of Units	About 3,400 (in addition, 240 were sold in Canada)
Recall I D	7858
Remedies › Name	Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.
Importers › Name	Denon Electronics (USA) LLC, of Mahwah, N.J.
Retailers › Name	Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.
Recall Date	2016-09-20T00:00:00
Description	This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.
Recall Number	16267
Remedy Options › Option	Replace
Inconjunctions › U R L	http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/60100r-eng.php
Consumer Contact	Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on "Product Recall Information" at the bottom of the page.
Last Publish Date	2016-10-27T00:00:00
Manufacturer Countries › Country	China

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards