CPSCGeneral Alert

Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards

Name: Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards
Brand: Denon
SKU: CPSC-16267
Availability: Discontinued
Rating: 1.0 (1 reviews)

Published: September 20, 2016Recall ID: 16267Category: generalCountry: US

Reason for Recall / Hazard

The battery can overheat, posing a fire and burn hazards

Product Description & Identification

This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.

Affected Products

HEOS 1 Go Pack rechargeable battery packs

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2016/Denon-Recalls-Rechargeable-Battery-Packs
Title	Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/16267a.jpg
Images › 1 › Caption	Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/16267b.jpg
Images › 2 › Caption	Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/Rechargeable_Battery2.jpg
Images › 3 › Caption	HEOS, the model and serial numbers are located on bottom of base
Images › 4 › U R L	https://www.cpsc.gov/s3fs-public/Rechargeable_Battery3.jpg
Images › 4 › Caption	HEOS Go Pack with speaker.
Hazards › Name	The battery can overheat, posing a fire and burn hazards
Injuries › Name	None reported
Products › Name	HEOS 1 Go Pack rechargeable battery packs
Products › Type	Batteries and Chargers
Products › Category I D	67666
Products › Number Of Units	About 3,400 (in addition, 240 were sold in Canada)
Recall I D	7858
Remedies › Name	Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.
Importers › Name	Denon Electronics (USA) LLC, of Mahwah, N.J.
Retailers › Name	Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.
Recall Date	2016-09-20T00:00:00
Description	This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.
Recall Number	16267
Remedy Options › Option	Replace
Inconjunctions › U R L	http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/60100r-eng.php
Consumer Contact	Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on "Product Recall Information" at the bottom of the page.
Last Publish Date	2016-10-27T00:00:00
Manufacturer Countries › Country	China

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Overview

Recall Hazard Severity

Caution (Class III)

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Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards