CPSCGeneral Alert
Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards
Published: September 20, 2016Recall ID: 16267Category: generalCountry: US
Reason for Recall / Hazard
The battery can overheat, posing a fire and burn hazards
Product Description & Identification
This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.
Affected Products
HEOS 1 Go Pack rechargeable battery packs
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2016/Denon-Recalls-Rechargeable-Battery-Packs |
| Title | Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/16267a.jpg |
| Images › 1 › Caption | Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/16267b.jpg |
| Images › 2 › Caption | Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Rechargeable_Battery2.jpg |
| Images › 3 › Caption | HEOS, the model and serial numbers are located on bottom of base |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/Rechargeable_Battery3.jpg |
| Images › 4 › Caption | HEOS Go Pack with speaker. |
| Hazards › Name | The battery can overheat, posing a fire and burn hazards |
| Injuries › Name | None reported |
| Products › Name | HEOS 1 Go Pack rechargeable battery packs |
| Products › Type | Batteries and Chargers |
| Products › Category I D | 67666 |
| Products › Number Of Units | About 3,400 (in addition, 240 were sold in Canada) |
| Recall I D | 7858 |
| Remedies › Name | Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping. |
| Importers › Name | Denon Electronics (USA) LLC, of Mahwah, N.J. |
| Retailers › Name | Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100. |
| Recall Date | 2016-09-20T00:00:00 |
| Description | This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled. |
| Recall Number | 16267 |
| Remedy Options › Option | Replace |
| Inconjunctions › U R L | http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/60100r-eng.php |
| Consumer Contact | Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on "Product Recall Information" at the bottom of the page. |
| Last Publish Date | 2016-10-27T00:00:00 |
| Manufacturer Countries › Country | China |