Core Health & Fitness Recalls Stairmaster Stepmill Exercise Equipment Due to Fall Hazard (Recall Alert)
USCore Health & Fitness Recalls Stairmaster Stepmill Exercise Equipment Due to Fall Hazard (Recall Alert)
Recalling Firm: Land America Health and Fitness, of Xiamen, Xingling, China
Motivo del Retiro / Peligro
TranslatedThe steps can accelerate rapidly without input from the user, posing a fall hazard.
Descripción del Producto e Identificación
TranslatedThis recall involves StairMaster branded 8G Gauntlet Stepmill machines with model numbers 9-5250 & 9-5270. The recalled machines were sold in red, black and red/yellow. The recalled machines consist of a revolving staircase and a backlit LCD console. The model number is printed on the base of the unit. The date code is in the YYWW format (1816 means year 2018, week 16). The date code is the section of the serial number at digits 8 - 11 (see photo). The date code range for SKU 9-5250 is from 1734 to 1823. The date code range for SKU 9-5270 is from 1813 to 1816. Stairmaster is printed on both sides of the unit and on the shrouds.
Productos Afectados
TranslatedStairMaster® branded 8G Gauntlet Stepmill machines
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2018/Core-Health--Fitness-Recalls-Stairmaster-Stepmill-Exercise-Equipment-Due-to-Fall-Hazard-Recall-Alert |
| Title | Core Health & Fitness Recalls Stairmaster Stepmill Exercise Equipment Due to Fall Hazard (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1140_1.jpeg |
| Images › 1 › Caption | Recalled 8G Gauntlet Stepmill machines |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/1140_2.jpeg |
| Images › 2 › Caption | SKU and Serial Number Card located on the rear frame |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/1140_3.png |
| Images › 3 › Caption | SKU and Serial Card Located on the rear frame |
| Hazards › Name | The steps can accelerate rapidly without input from the user, posing a fall hazard. |
| Injuries › Name | The firm has received reports of 52 incidents of steps accelerating unexpectedly, resulting in 12 minor injuries. |
| Products › Name | StairMaster® branded 8G Gauntlet Stepmill machines |
| Products › Number Of Units | About 3,500 |
| Recall I D | 8389 |
| Remedies › Name | Consumers should immediately stop using the recalled exercise machines and contact Core Health & Fitness for a free repair. The firm is contacting all known purchasers directly. |
| Importers › Name | Core Health & Fitness, of Vancouver, Wash. |
| Retailers › Name | Core Health & Fitness distributors nationwide from October 2017 through June 2018 for between $7,500 and $9,950. |
| Recall Date | 2018-08-30T00:00:00 |
| Description | This recall involves StairMaster branded 8G Gauntlet Stepmill machines with model numbers 9-5250 & 9-5270. The recalled machines were sold in red, black and red/yellow. The recalled machines consist of a revolving staircase and a backlit LCD console. The model number is printed on the base of the unit. The date code is in the YYWW format (1816 means year 2018, week 16). The date code is the section of the serial number at digits 8 - 11 (see photo). The date code range for SKU 9-5250 is from 1734 to 1823. The date code range for SKU 9-5270 is from 1813 to 1816. Stairmaster is printed on both sides of the unit and on the shrouds. |
| Recall Number | 18764 |
| Manufacturers › Name | Land America Health and Fitness, of Xiamen, Xingling, China |
| Remedy Options › Option | Repair |
| Consumer Contact | Core Health & Fitness at 800-598-8541 from 6 a.m. to 5 p.m. PT Monday through Friday, email at support@corehandf.com or online at www.corehandf.com and click on “Recall Alert” for more information. |
| Last Publish Date | 2018-08-30T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Core Health & Fitness Recalls Stairmaster Stepmill Exercise Equipment Due to Fall Hazard (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableLand America Health and Fitness, of Xiamen, Xingling, China
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🚨 SAFETY ALERT: Land America Health and Fitness, of Xiamen, Xingling, China - Core Health & Fitness Recalls Stairmaster Stepmill Exercise Equipment Due to Fall Hazard (Recall Alert) Check if your household is affected: https://therecallfile.com/es/recalls/core-health-fitness-recalls-stairmaster-stepmill-exercise-equipment-du/CPSC-18764
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