Continuum Recalls Lenox Tea Kettles Due to Burn Hazard
USContinuum Recalls Lenox Tea Kettles Due to Burn Hazard
Motivo del Retiro / Peligro
TranslatedThe tea kettles can expel hot water during use, posing a burn hazard to consumers.
Descripción del Producto e Identificación
TranslatedThis recall involves Continuum's Lenox-branded 2.5 Quart Whistling Stainless Steel Tea Kettle with a three-layered bottom. The tea kettles were sold in a variety of colors, including blue, red, silver, and gold. They have a stainless steel flat bottom that measures approximately 7" in diameter and has a bent edge that extends approximately 1" beyond the flat portion of the bottom. The brand name Lenox is written on the sides and the bottom of the kettle.
Productos Afectados
TranslatedLenox 2.5 Quart Tea Kettles
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2020/Continuum-Recalls-Lenox-Tea-Kettles-Due-to-Burn-Hazard |
| Title | Continuum Recalls Lenox Tea Kettles Due to Burn Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Screen Shot 2020-04-08 at 10.30.16 AM.png |
| Images › 1 › Caption | Recalled Lenox- 2.5 Quart Tea Kettle |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Screen Shot 2020-04-08 at 10.30.31 AM.png |
| Images › 2 › Caption | The brand name Lenox is written on the bottom and sides of the kettle. |
| Hazards › Name | The tea kettles can expel hot water during use, posing a burn hazard to consumers. |
| Injuries › Name | Continuum has received 14 reports of tea kettles expelling hot water through the top, including four reports of burn injuries, some of them severe. |
| Products › Name | Lenox 2.5 Quart Tea Kettles |
| Products › Number Of Units | About 56,000 |
| Recall I D | 8790 |
| Remedies › Name | Consumers should immediately stop using the recalled tea kettles and contact Continuum for a full refund if proof of purchase is available. If not, consumers will be entitled to a refund of $29.99. |
| Importers › Name | Continuum Sales & Marketing Corp., of Port Washington, N.Y. |
| Retailers › Name | Burlington, HomeGoods, Home Sense, Marshalls, T.J. Maxx, Tuesday Morning, and Winners stores nationwide from September 2013 through November 2017 for between $30 and $50. |
| Recall Date | 2020-04-08T00:00:00 |
| Description | This recall involves Continuum's Lenox-branded 2.5 Quart Whistling Stainless Steel Tea Kettle with a three-layered bottom. The tea kettles were sold in a variety of colors, including blue, red, silver, and gold. They have a stainless steel flat bottom that measures approximately 7" in diameter and has a bent edge that extends approximately 1" beyond the flat portion of the bottom. The brand name Lenox is written on the sides and the bottom of the kettle. |
| Recall Number | 20107 |
| Remedy Options › Option | Refund |
| Consumer Contact | Continuum at 800-669-6385 from 10 a.m. to 4 p.m. ET Monday through Friday or online at www.gocontinuum.com and click on Recall Information for more information. |
| Last Publish Date | 2020-04-08T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Continuum Recalls Lenox Tea Kettles Due to Burn Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Continuum Recalls Lenox Tea Kettles Due to Burn Hazard Check if your household is affected: https://therecallfile.com/es/recalls/continuum-recalls-lenox-tea-kettles-due-to-burn-hazard/CPSC-20107
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