Cannondale Recalls Tesoro Neo X Speed Electric Bicycles Due to Fall and Injury Hazards
USCannondale Recalls Tesoro Neo X Speed Electric Bicycles Due to Fall and Injury Hazards
Motivo del Retiro / Peligro
TranslatedThe bicycles do not meet the U.S. safety standard; the hand brakes are configured in accordance with the European safety standard which is reversed from the U.S. safety standard, posing fall and injury hazards to the rider.
Descripción del Producto e Identificación
TranslatedThis recall involves the Cannondale Tesoro Neo X Speed electric bicycles (e-bikes). The e-bikes have an electric assist motor and are equipped with a horn, mirror, headlights and brake lights. "Cannondale" is printed on the sides of the top tube of the bicycle frame and on the sides of the seat. The e-bikes are gray with reflective accents on the frame, and tires and were sold in sizes small, medium, large and extra-large.
Productos Afectados
TranslatedCannondale Tesoro Neo X Speed Electric Bicycles
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/Cannondale-Recalls-Tesoro-Neo-X-Speed-Electric-Bicycles-Due-to-Fall-and-Injury-Hazards |
| Title | Cannondale Recalls Tesoro Neo X Speed Electric Bicycles Due to Fall and Injury Hazards |
| Images › U R L | https://www.cpsc.gov/s3fs-public/Tesoro-Neo-X-electric-bicycle.png |
| Images › Caption | Recalled Cannondale Tesoro Neo X Speed Electric Bicycles |
| Hazards › Name | The bicycles do not meet the U.S. safety standard; the hand brakes are configured in accordance with the European safety standard which is reversed from the U.S. safety standard, posing fall and injury hazards to the rider. |
| Injuries › Name | None reported |
| Products › Name | Cannondale Tesoro Neo X Speed Electric Bicycles |
| Products › Number Of Units | About 75 |
| Recall I D | 9580 |
| Remedies › Name | Consumers should immediately stop using the recalled bicycles and contact Cannondale for instructions on how to receive a free repair. Cannondale is contacting all known purchasers directly. |
| Importers › Name | Cycling Sports Group Inc., of Wilton, Connecticut |
| Retailers › Name | Authorized Cannondale dealers nationwide during September 2022 for about $5,500. |
| Recall Date | 2023-03-30T00:00:00 |
| Description | This recall involves the Cannondale Tesoro Neo X Speed electric bicycles (e-bikes). The e-bikes have an electric assist motor and are equipped with a horn, mirror, headlights and brake lights. "Cannondale" is printed on the sides of the top tube of the bicycle frame and on the sides of the seat. The e-bikes are gray with reflective accents on the frame, and tires and were sold in sizes small, medium, large and extra-large. |
| Recall Number | 23169 |
| Remedy Options › Option | Repair |
| Consumer Contact | Cannondale at 800-245-3872 from 9 a.m. to 6 p.m. ET Monday through Friday, email at ridersupport@cannondale.com or online at www.cannondale.com/en/safety-and-recalls or www.cannondale.com and click on "Recalls & Notices" at the bottom of the page for more information. |
| Last Publish Date | 2023-03-30T00:00:00 |
| Manufacturer Countries › Country | Taiwan |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Cannondale Recalls Tesoro Neo X Speed Electric Bicycles Due to Fall and Injury Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Cannondale Recalls Tesoro Neo X Speed Electric Bicycles Due to Fall and Injury Hazards Check if your household is affected: https://therecallfile.com/es/recalls/cannondale-recalls-tesoro-neo-x-speed-electric-bicycles-due-to-fall-an/CPSC-23169
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