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Biopak's ByoCup Reusable Coffee Cup - updated recall

Name: Biopak's ByoCup Reusable Coffee Cup - updated recall
Brand: Biopaks
SKU: AU-d148c86a-6f4d-4e3c-9949-8aa7c15990f3
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 29 de septiembre de 2020ID de Retiro: d148c86a-6f4d-4e3c-9949-8aa7c15990f3Categoría: Productos de ConsumoPaís: Australia

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Traducir AvisoTranslate notice text, hazard warnings, and descriptions into any supported language.

Motivo del Retiro / Peligro

In some cups the base of the cup may detach.

Descripción del Producto e Identificación

Reason / Defects: In some cups the base of the cup may detach. Hazards: If the base of the cup detaches while containing hot liquid, the user may be burnt or scalded. What to do: Consumers should immediately stop using the cup and return the cup to the place of purchase to receive a full refund. Alternatively, consumers can contact Biopak to organise a refund. For more information, consumers can contact Biopak on 1300 246 725 (Monday to Friday, 9am - 5pm AEST) or at care@biopak.com.au

Productos Afectados

This recall was updated on 9 November 2020 to include additional custom coffee cups. Reusable coffee cup in plain green or white for sizes 237mL, 355mL, 473mL or with custom names: SexieCoffie, Columbit, Echo, Hedland,Crop to Cup, Home Grain, Z Espress, Boomerang, Cabrini Health, Cafe Brioso, Columbit, Crop to Cup, Echo, Gippsland Centre Against Sexual Assault, Hedland, Legoland, Melbourne Health, Mocha & Lime, Mr Collins, Secure, Sunday, The Main, Tropeco, Very Special, Your Cuppa

Additional Source Details

Field	Value
Guid › #text	d148c86a-6f4d-4e3c-9949-8aa7c15990f3
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/biopaks-byocup-reusable-coffee-cup-updated-recall
Pub Date	Tue, 29 Sep 2020 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Green%20ByoCup.jpg?itok=xBD_3H1u

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Biopak's ByoCup Reusable Coffee Cup - updated recall?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Nivel de RiesgoKitchenware and containers
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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