ARVA Recalls NEO BT PRO Avalanche Transceivers Due to Risk of Loss of Emergency Transmission; Risk of Serious Injury or Death
USARVA Recalls NEO BT PRO Avalanche Transceivers Due to Risk of Loss of Emergency Transmission; Risk of Serious Injury or Death
Motivo del Retiro / Peligro
TranslatedA fuse within the avalanche transceiver can be defective and cause power to drain from the battery, posing a risk of loss of emergency communication which could result in serious injury or death.
Descripción del Producto e Identificación
TranslatedThis recall involves ARVA Neo BT Pro Avalanche Transceivers. The transceivers are black plastic with an LCD screen below a red mark button. NEO BT PRO is written on the left side of the device. The affected beacons have serial numbers NBP00052-1027 to NBP00287-1127 and NB00300-1127 to NB11675-0329. The serial number is located inside the battery compartment on the underside of the battery compartment lid.
Productos Afectados
TranslatedARVA Neo BT Pro Avalanche Transceivers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/ARVA-Recalls-NEO-BT-PRO-Avalanche-Transceivers-Due-to-Risk-of-Loss-of-Emergency-Transmission-Risk-of-Serious-Injury-or-Death |
| Title | ARVA Recalls NEO BT PRO Avalanche Transceivers Due to Risk of Loss of Emergency Transmission; Risk of Serious Injury or Death |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/arva-1.png |
| Images › 1 › Caption | Recalled ARVA NEO BT PRO Avalanche Transceiver |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/arva-2.png |
| Images › 2 › Caption | Recalled ARVA NEO BT PRO Avalanche Transceiver |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/arva-3.png |
| Images › 3 › Caption | Recalled ARVA NEO BT PRO Avalanche Transceiver |
| Hazards › Name | A fuse within the avalanche transceiver can be defective and cause power to drain from the battery, posing a risk of loss of emergency communication which could result in serious injury or death. |
| Injuries › Name | None reported |
| Products › Name | ARVA Neo BT Pro Avalanche Transceivers |
| Products › Number Of Units | About 1,067 |
| Recall I D | 10185 |
| Remedies › Name | Consumers should immediately stop using the recalled device and contact NIC IMPEX ARVA CORP. for a free inspection and repair. The firm will give consumers a shipping label to return the recalled transceiver. |
| Importers › Name | Nic Impex ARVA Corp., of Orem, Utah |
| Retailers › Name | Winter outdoor sporting goods and ski and snowboard stores nationwide and online at arva-equipment.com, backcountry.com and Evo.com from September 2022 through January 2025 for about $430. |
| Recall Date | 2025-02-27T00:00:00 |
| Description | This recall involves ARVA Neo BT Pro Avalanche Transceivers. The transceivers are black plastic with an LCD screen below a red mark button. NEO BT PRO is written on the left side of the device. The affected beacons have serial numbers NBP00052-1027 to NBP00287-1127 and NB00300-1127 to NB11675-0329. The serial number is located inside the battery compartment on the underside of the battery compartment lid. |
| Recall Number | 25164 |
| Remedy Options › Option | Repair |
| Consumer Contact | ARVA toll-free at 844-636-2782 from 9 a.m. to 5 p.m. MT Monday through Friday or online at https://us.arva-equipment.com/content/1488-recall and click on "USA" or at https://us.arva-equipment.com/module/arvaextra/productrecall for more information. |
| Last Publish Date | 2025-02-27T00:00:00 |
| Manufacturer Countries › Country | France |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought ARVA Recalls NEO BT PRO Avalanche Transceivers Due to Risk of Loss of Emergency Transmission; Risk of Serious Injury...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: ARVA Recalls NEO BT PRO Avalanche Transceivers Due to Risk of Loss of Emergency Transmission; Risk of Serious Injury or Death Check if your household is affected: https://therecallfile.com/es/recalls/arva-recalls-neo-bt-pro-avalanche-transceivers-due-to-risk-of-loss-of/CPSC-25164
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