Anker Soundcore Lithium-Ion Battery Powered Bluetooth Speakers Recalled Due to Fire Hazard; Sold Exclusively on Amazon.com by Anker Innovations
USAnker Soundcore Lithium-Ion Battery Powered Bluetooth Speakers Recalled Due to Fire Hazard; Sold Exclusively on Amazon.com by Anker Innovations
Motivo del Retiro / Peligro
TranslatedThe lithium-ion batteries in the recalled A3102 Anker Soundcore (black) and A3302 PowerConf S3 Bluetooth Speakers can overheat, posing a fire hazard.
Descripción del Producto e Identificación
TranslatedThis recall involves the lithium-ion battery packs in Anker Soundcore Bluetooth Speakers sold exclusively on Amazon in 2023. Only lithium-ion battery packs in Anker Soundcore Bluetooth Speakers with models A3102016, A3302011 and A3302031 are included in this recall. The recalled speakers can be identified by the unit's "SN Code" which is visible on the underside of the Bluetooth Speakers. Consumers can type in the "SN Code" on Anker's website https://www.anker.com/product-recalls to see if their product is recalled. Anker and Amazon have contacted all known purchasers.
Productos Afectados
TranslatedAnker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Anker-Soundcore-Lithium-Ion-Battery-Powered-Bluetooth-Speakers-Recalled-Due-to-Fire-Hazard-Sold-Exclusively-on-Amazon-com-by-Anker-Innovations |
| Title | Anker Soundcore Lithium-Ion Battery Powered Bluetooth Speakers Recalled Due to Fire Hazard; Sold Exclusively on Amazon.com by Anker Innovations |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/anker-1_0.png |
| Images › 1 › Caption | Recalled Anker Soundcore Bluetooth Speaker Model A3102016 |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/anker-2_0.png |
| Images › 2 › Caption | Recalled Anker Soundcore Bluetooth Speaker Model A3302011r |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/anker-3_0.png |
| Images › 3 › Caption | Recalled Anker Soundcore Bluetooth Speaker Model A3302031 |
| Hazards › Name | The lithium-ion batteries in the recalled A3102 Anker Soundcore (black) and A3302 PowerConf S3 Bluetooth Speakers can overheat, posing a fire hazard. |
| Injuries › Name | The firm has received 33 reports of incidents involving the lithium-ion batteries in the speakers overheating, some of those involve incidents of smoking and small fires, including one minor burn injury in connection with an overheating unit. |
| Products › Name | Anker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers |
| Products › Number Of Units | About 69,000 (In addition, about 9,764 were sold in Canada) |
| Recall I D | 10099 |
| Remedies › Name | Consumers should immediately stop using the recalled speakers, and ensure they are powered off and are not connected to any external power source or charger. Visit Anker at https://support.anker.com/s/emailcontactus to verify the speaker's SN code and to fill out product recall information. Anker Innovations Limited will provide further instructions on how to obtain a replacement speaker free of charge. Because of the lithium-ion batteries, consumers should dispose of the speaker in accordance with local and state regulations and not in the trash. |
| Importers › Name | Anker Innovations Limited, of Hong Kong |
| Retailers › Name | Exclusively online at Amazon.com from March 2023 through October 2023 for between $28 and $130. |
| Recall Date | 2024-12-05T00:00:00 |
| Description | This recall involves the lithium-ion battery packs in Anker Soundcore Bluetooth Speakers sold exclusively on Amazon in 2023. Only lithium-ion battery packs in Anker Soundcore Bluetooth Speakers with models A3102016, A3302011 and A3302031 are included in this recall. The recalled speakers can be identified by the unit's "SN Code" which is visible on the underside of the Bluetooth Speakers. Consumers can type in the "SN Code" on Anker's website https://www.anker.com/product-recalls to see if their product is recalled. Anker and Amazon have contacted all known purchasers. |
| Recall Number | 25056 |
| Remedy Options › Option | Replace |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/soundcore-a3102-speaker-black-and-ankerwork-a3302-powerconf-s3-speakerphone-recalled |
| Consumer Contact | Anker at 800-988-7973 from 9 a.m. to 5 p.m. PT Monday through Friday, email at support@anker.com, or online at https://support.anker.com/s/emailcontactus. A Live Chat function is also available at https://support.anker.com/s/contact-us, or go to https://www.anker.com/product-recalls or at www.anker.com and click on "Product Recalls" at the bottom of the page for more information. |
| Last Publish Date | 2024-12-05T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Anker Soundcore Lithium-Ion Battery Powered Bluetooth Speakers Recalled Due to Fire Hazard; Sold Exclusively on Amazo...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Revise otros productos en su hogar
Herramientas GratuitasSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
📢 Compartir advertencia
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: Anker Soundcore Lithium-Ion Battery Powered Bluetooth Speakers Recalled Due to Fire Hazard; Sold Exclusively on Amazon.com by Anker Innovations Check if your household is affected: https://therecallfile.com/es/recalls/anker-soundcore-lithium-ion-battery-powered-bluetooth-speakers-recalle/CPSC-25056
Unirse a la lista de alertas
Reciba alertas por correo electrónico cuando se publiquen retiros críticos.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Retiros Relacionados
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag