CPSCGeneral Alert
Anker Soundcore Lithium-Ion Battery Powered Bluetooth Speakers Recalled Due to F...
Published: December 5, 2024Recall ID: 25056Category: generalCountry: US
Reason for Recall / Hazard
The lithium-ion batteries in the recalled A3102 Anker Soundcore (black) and A3302 PowerConf S3 Bluetooth Speakers can overheat, posing a fire hazard.
Product Description & Identification
This recall involves the lithium-ion battery packs in Anker Soundcore Bluetooth Speakers sold exclusively on Amazon in 2023. Only lithium-ion battery packs in Anker Soundcore Bluetooth Speakers with models A3102016, A3302011 and A3302031 are included in this recall. The recalled speakers can be identified by the unit's "SN Code" which is visible on the underside of the Bluetooth Speakers. Consumers can type in the "SN Code" on Anker's website https://www.anker.com/product-recalls to see if their product is recalled. Anker and Amazon have contacted all known purchasers.
Affected Products
Anker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Anker-Soundcore-Lithium-Ion-Battery-Powered-Bluetooth-Speakers-Recalled-Due-to-Fire-Hazard-Sold-Exclusively-on-Amazon-com-by-Anker-Innovations |
| Title | Anker Soundcore Lithium-Ion Battery Powered Bluetooth Speakers Recalled Due to Fire Hazard; Sold Exclusively on Amazon.com by Anker Innovations |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/anker-1_0.png |
| Images › 1 › Caption | Recalled Anker Soundcore Bluetooth Speaker Model A3102016 |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/anker-2_0.png |
| Images › 2 › Caption | Recalled Anker Soundcore Bluetooth Speaker Model A3302011r |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/anker-3_0.png |
| Images › 3 › Caption | Recalled Anker Soundcore Bluetooth Speaker Model A3302031 |
| Hazards › Name | The lithium-ion batteries in the recalled A3102 Anker Soundcore (black) and A3302 PowerConf S3 Bluetooth Speakers can overheat, posing a fire hazard. |
| Injuries › Name | The firm has received 33 reports of incidents involving the lithium-ion batteries in the speakers overheating, some of those involve incidents of smoking and small fires, including one minor burn injury in connection with an overheating unit. |
| Products › Name | Anker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers |
| Products › Number Of Units | About 69,000 (In addition, about 9,764 were sold in Canada) |
| Recall I D | 10099 |
| Remedies › Name | Consumers should immediately stop using the recalled speakers, and ensure they are powered off and are not connected to any external power source or charger. Visit Anker at https://support.anker.com/s/emailcontactus to verify the speaker's SN code and to fill out product recall information. Anker Innovations Limited will provide further instructions on how to obtain a replacement speaker free of charge. Because of the lithium-ion batteries, consumers should dispose of the speaker in accordance with local and state regulations and not in the trash. |
| Importers › Name | Anker Innovations Limited, of Hong Kong |
| Retailers › Name | Exclusively online at Amazon.com from March 2023 through October 2023 for between $28 and $130. |
| Recall Date | 2024-12-05T00:00:00 |
| Description | This recall involves the lithium-ion battery packs in Anker Soundcore Bluetooth Speakers sold exclusively on Amazon in 2023. Only lithium-ion battery packs in Anker Soundcore Bluetooth Speakers with models A3102016, A3302011 and A3302031 are included in this recall. The recalled speakers can be identified by the unit's "SN Code" which is visible on the underside of the Bluetooth Speakers. Consumers can type in the "SN Code" on Anker's website https://www.anker.com/product-recalls to see if their product is recalled. Anker and Amazon have contacted all known purchasers. |
| Recall Number | 25056 |
| Remedy Options › Option | Replace |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/soundcore-a3102-speaker-black-and-ankerwork-a3302-powerconf-s3-speakerphone-recalled |
| Consumer Contact | Anker at 800-988-7973 from 9 a.m. to 5 p.m. PT Monday through Friday, email at support@anker.com, or online at https://support.anker.com/s/emailcontactus. A Live Chat function is also available at https://support.anker.com/s/contact-us, or go to https://www.anker.com/product-recalls or at www.anker.com and click on "Product Recalls" at the bottom of the page for more information. |
| Last Publish Date | 2024-12-05T00:00:00 |
| Manufacturer Countries › Country | China |