Anker SoundCore Bluetooth speaker (updated)
AustraliaAnker SoundCore Bluetooth speaker (updated)
Motivo del Retiro / Peligro
TranslatedA short circuit in the battery can cause the speaker to overheat.
Descripción del Producto e Identificación
TranslatedReason / Defects: A short circuit in the battery can cause the speaker to overheat. Hazards: There is a risk of a serious injury and/or property damage if the speaker overheats and catches fire. A fire has occurred resulting in burn injuries and property damage. What to do: Consumers should stop using their speaker immediately. Consumers should check their serial number to determine if they have recalled speaker. If recalled, consumers should dispose of affected speakers in accordance with local requirements. Consumers can contact their local council about e-waste disposal or find their closest e-waste collection service at the RecyclingNearYou website . Customers should not throw the product in the rubbish, home recycling, or non-approved recycling boxes found at retail and home improvement stores, as this is a fire hazard. Confirmation of disposal will be sought prior to processing a replacement. Consumers will be provided with a replacement speaker. Consumers will be required to provide proof of purchase or ownership and confirmation that the battery backup has been disconnected to receive a remedy. For more information, consumers can contact Anker via email at support@anker.com
Productos Afectados
TranslatedUpdated recall notice: 31 July 2024 - incident has occurred involving product. Anker SoundCore v1 Portable wireless Bluetooth speaker. Compatible with iPhone, Samsung and other phone brands.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 806bbeb6-08ad-4c06-8945-cd909b7680e1 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/anker-soundcore-bluetooth-speaker-updated |
| Pub Date | Mon, 15 Jul 2024 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Anker%20SoundCore%20v1.png?itok=3jZKl6Jr |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Anker SoundCore Bluetooth speaker (updated)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Nivel de Riesgo["Lithium-ion batteries","Smart and interconnected devices","Home electrical appliances"]
- DistributionAustralia
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