Additional Incidents Prompt Johnson Health Tech to Reannounce Recall of Matrix Fitness Ascent Trainers and Ellipticals Due to Fire Hazard (Recall Alert)
USAdditional Incidents Prompt Johnson Health Tech to Reannounce Recall of Matrix Fitness Ascent Trainers and Ellipticals Due to Fire Hazard (Recall Alert)
Motivo del Retiro / Peligro
TranslatedMoisture from user perspiration or cleaning liquids can build up in the power socket on the unit, causing a short circuit, posing a fire hazard.
Descripción del Producto e Identificación
TranslatedThis recall involves previously recalled Matrix Fitness Ascent trainers® and Elliptical trainers installed from November 2011 through December 2012. All Ascent trainers and ellipticals have a swing-arm handle design, with pedals that rotate in an elliptical path. Units also have stationary handlebars. The Ascent Trainers® are similar to the elliptical machines, but include an incline function. Users operate the machines in a standing position. The ellipticals are black and silver-colored. The Ascent trainers are also black and silver-colored with an orange accent color on the machine's body and foot pedals. "Matrix" is printed on the machines body and handlebars. When assembled, the machines are about 70" high x 29" wide and 68" long. The machines involved in this recall have a decal at the center/bottom of the units with model numbers beginning with A-3x, A-5x/7x, or E-3x/5x/7x. This recall includes units with serial numbers beginning with EP304, EP306, or EP308, and with date codes of 1208 (YYMM) or prior.
Productos Afectados
TranslatedAscent Trainer® by Matrix and Matrix fitness elliptical
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2018/Additional-Incidents-Prompt-Johnson-Health-Tech-to-Reannounce-Recall-of-Matrix-Fitness-Ascent-Trainers-and-Ellipticals-Due-to-Fire-Hazard-Recall-Alert |
| Title | Additional Incidents Prompt Johnson Health Tech to Reannounce Recall of Matrix Fitness Ascent Trainers and Ellipticals Due to Fire Hazard (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/pic1_12.png |
| Images › 1 › Caption | EP304 |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/pic2_6.png |
| Images › 2 › Caption | EP306 |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/pic3_6.png |
| Images › 3 › Caption | EP308 |
| Hazards › Name | Moisture from user perspiration or cleaning liquids can build up in the power socket on the unit, causing a short circuit, posing a fire hazard. |
| Injuries › Name | The firm has received 11 additional reports of sparking, smoking, "shorting out," and/or melting at the power cord and socket. No injuries have been reported. These reports are in addition to the 44 incidents initially disclosed in the 2014 recall. |
| Products › Name | Ascent Trainer® by Matrix and Matrix fitness elliptical |
| Products › Number Of Units | About 3,000 (The trainers and ellipticals were previously recalled in January 2014.) |
| Recall I D | 8364 |
| Remedies › Name | Exercise facilities should immediately unplug the machines and contact Johnson Health Tech North America to schedule a free repair. Machines can be used in self-powered mode without needing to be plugged into an electrical outlet. Johnson is contacting purchasers of the recalled ellipticals directly |
| Importers › Name | Johnson Health Tech North America, Inc. of Cottage Grove, Wis. |
| Retailers › Name | Johnson Health Tech North America to dealers, commercial fitness facilities such as health clubs and military facilities nationwide from November 2011 through December 2012 for between $6,000 to $11,000 depending on console installed. |
| Recall Date | 2018-07-31T00:00:00 |
| Description | This recall involves previously recalled Matrix Fitness Ascent trainers® and Elliptical trainers installed from November 2011 through December 2012. All Ascent trainers and ellipticals have a swing-arm handle design, with pedals that rotate in an elliptical path. Units also have stationary handlebars. The Ascent Trainers® are similar to the elliptical machines, but include an incline function. Users operate the machines in a standing position. The ellipticals are black and silver-colored. The Ascent trainers are also black and silver-colored with an orange accent color on the machine's body and foot pedals. "Matrix" is printed on the machines body and handlebars. When assembled, the machines are about 70" high x 29" wide and 68" long. The machines involved in this recall have a decal at the center/bottom of the units with model numbers beginning with A-3x, A-5x/7x, or E-3x/5x/7x. This recall includes units with serial numbers beginning with EP304, EP306, or EP308, and with date codes of 1208 (YYMM) or prior. |
| Recall Number | 18755 |
| Remedy Options › Option | Repair |
| Consumer Contact | Johnson Health Tech North America toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, or online at www.matrixfitness.com and click on Safety Notice at the bottom of the page. |
| Last Publish Date | 2018-07-31T00:00:00 |
| Manufacturer Countries › Country | Taiwan |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Additional Incidents Prompt Johnson Health Tech to Reannounce Recall of Matrix Fitness Ascent Trainers and Elliptical...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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