Werner Recalls 20' and 24' Multi-Max Pro Multi-Purpose Ladders Due to Fall Hazard
USWerner Recalls 20' and 24' Multi-Max Pro Multi-Purpose Ladders Due to Fall Hazard
Grund für den Rückruf / Gefahr
TranslatedThe ladders' locking mechanism can jam and not fully lock into place, posing a fall hazard.
Produktbeschreibung & Identifikation
TranslatedThis recall involves the Werner 20' and 24' Multi-Max Pro multi-purpose ladder. The ladders were sold in silver with a blue top and a blue label on the side rail. The label includes an oval containing the word "Werner" next to the words "MULTI MAX PRO" along with the size and model number ALMP-20IAA or ALMP-24IAA. The ladders also have a long black rope in the back section.
Betroffene Produkte
TranslatedWerner 20' and 24' Multi-Max Pro Multi-Purpose Ladders
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Werner-Recalls-20-and-24-Multi-Max-Pro-Multi-Purpose-Ladders-Due-to-Fall-Hazard |
| Title | Werner Recalls 20' and 24' Multi-Max Pro Multi-Purpose Ladders Due to Fall Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/werner-ladder-1.jpg |
| Images › 1 › Caption | Recalled Werner 20’ and 24’ Multi-Max Pro Multi-Purpose Ladder with location of product label and attached black rope |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/werner-ladder-2.jpg |
| Images › 2 › Caption | Recalled Werner 20’ and 24’ Multi-Max Pro Multi-Purpose Ladder label |
| Hazards › Name | The ladders' locking mechanism can jam and not fully lock into place, posing a fall hazard. |
| Injuries › Name | The firm has received 18 reports of falls, including 14 reports of injuries resulting in bruising, lacerations, head injuries and fractures to the wrist, leg and ribs. |
| Products › Name | Werner 20' and 24' Multi-Max Pro Multi-Purpose Ladders |
| Products › Number Of Units | About 122,250 |
| Recall I D | 10381 |
| Remedies › Name | Consumers should immediately stop using the recalled ladders and contact Werner to receive a full refund. Consumers should register at http://www.wernerco.com/recalls to receive details on how to dispose of the recalled ladder. Once disposal is complete, Werner will issue a full refund in the form of a check. |
| Importers › Name | Werner Co., of Itasca, Illinois |
| Retailers › Name | Home Depot stores nationwide and online at HomeDepot.com from November 2021 through February 2024 with average prices between $200 and $281. |
| Recall Date | 2025-08-14T00:00:00 |
| Description | This recall involves the Werner 20' and 24' Multi-Max Pro multi-purpose ladder. The ladders were sold in silver with a blue top and a blue label on the side rail. The label includes an oval containing the word "Werner" next to the words "MULTI MAX PRO" along with the size and model number ALMP-20IAA or ALMP-24IAA. The ladders also have a long black rope in the back section. |
| Product U P Cs › 1 › U P C | 051751143171 |
| Product U P Cs › 2 › U P C | 051751143188 |
| Recall Number | 25431 |
| Remedy Options › Option | Refund |
| Consumer Contact | Werner toll-free at 888-624-1907 from 8:30 a.m. to 6 p.m. ET Monday through Friday, email at ladder@realtimeresults.net, or online at http://www.wernerco.com/recalls or at www.wernerco.com and click on "Recalls" at the bottom of the page for more information. |
| Last Publish Date | 2025-08-14T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Werner Recalls 20' and 24' Multi-Max Pro Multi-Purpose Ladders Due to Fall Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Werner Recalls 20' and 24' Multi-Max Pro Multi-Purpose Ladders Due to Fall Hazard Check if your household is affected: https://therecallfile.com/de/recalls/werner-recalls-20-and-24-multi-max-pro-multi-purpose-ladders-due-to-fa/CPSC-25431
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