VIVO Recalls Speaker Wall Mounts Due to Fall and Injury Hazards
USVIVO Recalls Speaker Wall Mounts Due to Fall and Injury Hazards
Recalling Firm: Lumi Legend Corp., of China
Grund für den Rückruf / Gefahr
TranslatedThe ledge on the front of the speaker wall mount can loosen, allowing both the ledge and the speakers to fall, posing an injury hazard to bystanders
Produktbeschreibung & Identifikation
TranslatedThis recall involves VIVO MOUNT-PLAY5 wall mount brackets designed to secure the Sonos Play 5 speakers to the wall or any solid surface. The black or white VIVO wall mounts are made of steel and allow the speakers to tilt and swivel. The wall mounts measure about eight inches tall by five inches wide.
Betroffene Produkte
TranslatedVIVO MOUNT-PLAY5 speaker wall mounts
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2019/VIVO-Recalls-Speaker-Wall-Mounts-Due-to-Fall-and-Injury-Hazards |
| Title | VIVO Recalls Speaker Wall Mounts Due to Fall and Injury Hazards |
| Images › U R L | https://www.cpsc.gov/s3fs-public/Capture2_2.PNG |
| Images › Caption | Recalled white and black Vivo MOUNT-PLAY5 wall mounts |
| Hazards › Name | The ledge on the front of the speaker wall mount can loosen, allowing both the ledge and the speakers to fall, posing an injury hazard to bystanders |
| Injuries › Name | VIVO has received three reports of the speaker mounts breaking and speakers falling to the floor. No injuries have been reported. |
| Products › Name | VIVO MOUNT-PLAY5 speaker wall mounts |
| Products › Number Of Units | About 2,400 |
| Recall I D | 8614 |
| Remedies › Name | Consumers should immediately remove their speaker from the wall mount and contact VIVO to receive free repair kit and instructions, a replacement wall mount or return wall mount for a full refund. |
| Importers › Name | VIVO, of Goodfield, Ill. |
| Retailers › Name | Amazon.com, eBay.com, Newegg.com, Rakuten.com and Walmart.com from March 2018 through June 2019 for about $30. |
| Recall Date | 2019-07-16T00:00:00 |
| Description | This recall involves VIVO MOUNT-PLAY5 wall mount brackets designed to secure the Sonos Play 5 speakers to the wall or any solid surface. The black or white VIVO wall mounts are made of steel and allow the speakers to tilt and swivel. The wall mounts measure about eight inches tall by five inches wide. |
| Distributors › Name | VIVO, of Goodfield, Ill. |
| Recall Number | 19167 |
| Manufacturers › Name | Lumi Legend Corp., of China |
| Remedy Options › 1 › Option | Refund |
| Remedy Options › 2 › Option | Replace |
| Remedy Options › 3 › Option | Repair |
| Consumer Contact | VIVO at 800-371-5654 from 7 a.m. to 7 p.m. CT Monday through Friday, email at help@vivo-us.com or online at www.vivo-us.com and click on Contact Us for more information. |
| Last Publish Date | 2019-07-16T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought VIVO Recalls Speaker Wall Mounts Due to Fall and Injury Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Rückrufendes UnternehmenLumi Legend Corp., of China
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🚨 SAFETY ALERT: Lumi Legend Corp., of China - VIVO Recalls Speaker Wall Mounts Due to Fall and Injury Hazards Check if your household is affected: https://therecallfile.com/de/recalls/vivo-recalls-speaker-wall-mounts-due-to-fall-and-injury-hazards/CPSC-19167
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