VIVI E-Bikes Lithium-ion Batteries Sold with VIVI E-Bikes Recalled Due to Fire and Burn Hazards; Risk of Serious Injury or Death; Sold by VIVI
USVIVI E-Bikes Lithium-ion Batteries Sold with VIVI E-Bikes Recalled Due to Fire and Burn Hazards; Risk of Serious Injury or Death; Sold by VIVI
Recalling Firm: Guangzhou Plenty Bicycle Co., Ltd., of China
Grund für den Rückruf / Gefahr
TranslatedThe recalled lithium-ion batteries can overheat, posing fire and burn hazards.
Produktbeschreibung & Identifikation
TranslatedThis recall involves 36-volt lithium-ion rechargeable batteries included with certain "VIVI" brand e-bikes. E-bike model information can be found on a consumer's sales order documentation and on certain bicycle frames. Battery model information is located on the battery itself. "VIVI is printed on the bicycle downtube. The following e-bike model numbers and battery model numbers are included in this recall: Affected E-Bike Model Number Recalled Battery Model Number C26 WT0261, 36V-8AH-288WH, ZBL-36V8AH ZK, SKD015, EB3608C0B MT20 WT0261, SKD014, ZBL-36V10.4Ah LH Z3 TCRFD111005YY M026SH 36V-8Ah-288Wh, ZBL-36V8Ah288Wh, ZBL-36V8Ah288Wh ZK, EB360817E, SKD036008016A H6 EB3610D0B, ZBL-36V10Ah, SKD011, 36V-10.4AH-374.4Wh, SKD036010003A H7 EB3610C5B, 36V-10.4AH-374.4Wh MT26H ZBL-36V8Ah ZK 26LGB EB360808L, 36V-8AH-300WH, 36V-8AH-288WH, WT0260, SKD036008009A, ZBL-36V8AH, ZBL-36V8AH ZK, ZBL10SP36V8AH M026TGB EB360808L, 36V-8AH-300WH, 36V-8AH-288WH, WT0260, SKD036008009A, ZBL-36V8AH, ZBL-36V8AH ZK, ZBL10SP36V8AH MT26G EB360808L, 36V-8AH-300WH, 36V-8AH-288WH, WT0260, SKD036008009A, ZBL-36V8AH, ZBL-36V8AH ZK, ZBL10SP36V8AH FM20 WT0289, EB3608B2S, 36V-8AH-288WH F20 36V-8AH-288WH, EB3608B4S S3 TCRFD021004006, TCRFD031004006, TTTT07F01, TCRFD181004JB, TCRFD011004JB, TC-TT011005B Z1 TT09F01 Z2 TT09F01
Betroffene Produkte
Translated36-volt lithium-ion batteries used with VIVI E-bikes
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/VIVI-E-Bikes-Lithium-ion-Batteries-Sold-with-VIVI-E-Bikes-Recalled-Due-to-Fire-and-Burn-Hazards-Risk-of-Serious-Injury-or-Death-Sold-by-VIVI |
| Title | VIVI E-Bikes Lithium-ion Batteries Sold with VIVI E-Bikes Recalled Due to Fire and Burn Hazards; Risk of Serious Injury or Death; Sold by VIVI |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-1.PNG |
| Images › 1 › Caption | Affected VIVI e-bike model number C26 |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-2.PNG |
| Images › 2 › Caption | Affected VIVI e-bike model number MT20 |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-3.PNG |
| Images › 3 › Caption | Affected VIVI e-bike model number Z3 |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-4.PNG |
| Images › 4 › Caption | Affected VIVI e-bike model number M026SH |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-5.PNG |
| Images › 5 › Caption | Affected VIVI e-bike model number H6 |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-6.PNG |
| Images › 6 › Caption | Affected VIVI e-bike model number H7 |
| Images › 7 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-7.PNG |
| Images › 7 › Caption | Affected VIVI e-bike model number MT26H |
| Images › 8 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-8.PNG |
| Images › 8 › Caption | Affected VIVI e-bike model number 26LGB |
| Images › 9 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-9.PNG |
| Images › 9 › Caption | Affected VIVI e-bike model number M026TGB |
| Images › 10 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-10.PNG |
| Images › 10 › Caption | Affected VIVI e-bike model number MT26G |
| Images › 11 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-11.PNG |
| Images › 11 › Caption | Affected VIVI e-bike model number FM20 |
| Images › 12 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-12.PNG |
| Images › 12 › Caption | Affected VIVI e-bike model number F20 |
| Images › 13 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-13.PNG |
| Images › 13 › Caption | Affected VIVI e-bike model number S3 |
| Images › 14 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-14.PNG |
| Images › 14 › Caption | Affected VIVI e-bike model number Z1 |
| Images › 15 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-15.PNG |
| Images › 15 › Caption | Affected VIVI e-bike model number Z2 |
| Images › 16 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-16.PNG |
| Images › 16 › Caption | Affected VIVI e-bike models label (located on the frame of e-bikes sold in 2022 and after) |
| Images › 17 › U R L | https://www.cpsc.gov/s3fs-public/VIVI-17.PNG |
| Images › 17 › Caption | Recalled VIVI e-bike 36-volt lithium-ion battery number label (located on the top or bottom of the battery casing depending on the battery model) |
| Hazards › Name | The recalled lithium-ion batteries can overheat, posing fire and burn hazards. |
| Injuries › Name | VIVI is aware of 14 reports of incidents of batteries overheating, including three reports of fires. No injuries reported. |
| Products › Name | 36-volt lithium-ion batteries used with VIVI E-bikes |
| Products › Number Of Units | About 24,000 |
| Recall I D | 10348 |
| Remedies › Name | Consumers should immediately stop using e-bikes with the recalled lithium-ion batteries and contact VIVI to receive a free replacement battery and battery charger. Consumers must dispose of the recalled battery at a household hazardous waste (HHW) collection center or follow the instructions of their municipality and confirm that this was done by sending an email to vivirecall@163.com. Note: Do not throw the recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal HHW collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to an HHW collection center, contact it ahead of time and ask whether it accepts recalled lithium-ion batteries. If it doesn't, contact your municipality for further guidance. |
| Retailers › Name | Bikes with the recalled batteries were sold online at amazon.com, walmart.com, ebay.com, viviebikes.com, wish.com, sears.com, wayfair.com and aliexpress.com from December 2020 through November 2023 for between $365 and $950. |
| Recall Date | 2025-07-17T00:00:00 |
| Description | This recall involves 36-volt lithium-ion rechargeable batteries included with certain "VIVI" brand e-bikes. E-bike model information can be found on a consumer's sales order documentation and on certain bicycle frames. Battery model information is located on the battery itself. "VIVI is printed on the bicycle downtube. The following e-bike model numbers and battery model numbers are included in this recall: Affected E-Bike Model Number Recalled Battery Model Number C26 WT0261, 36V-8AH-288WH, ZBL-36V8AH ZK, SKD015, EB3608C0B MT20 WT0261, SKD014, ZBL-36V10.4Ah LH Z3 TCRFD111005YY M026SH 36V-8Ah-288Wh, ZBL-36V8Ah288Wh, ZBL-36V8Ah288Wh ZK, EB360817E, SKD036008016A H6 EB3610D0B, ZBL-36V10Ah, SKD011, 36V-10.4AH-374.4Wh, SKD036010003A H7 EB3610C5B, 36V-10.4AH-374.4Wh MT26H ZBL-36V8Ah ZK 26LGB EB360808L, 36V-8AH-300WH, 36V-8AH-288WH, WT0260, SKD036008009A, ZBL-36V8AH, ZBL-36V8AH ZK, ZBL10SP36V8AH M026TGB EB360808L, 36V-8AH-300WH, 36V-8AH-288WH, WT0260, SKD036008009A, ZBL-36V8AH, ZBL-36V8AH ZK, ZBL10SP36V8AH MT26G EB360808L, 36V-8AH-300WH, 36V-8AH-288WH, WT0260, SKD036008009A, ZBL-36V8AH, ZBL-36V8AH ZK, ZBL10SP36V8AH FM20 WT0289, EB3608B2S, 36V-8AH-288WH F20 36V-8AH-288WH, EB3608B4S S3 TCRFD021004006, TCRFD031004006, TTTT07F01, TCRFD181004JB, TCRFD011004JB, TC-TT011005B Z1 TT09F01 Z2 TT09F01 |
| Distributors › Name | Shenzhen Binxin Household Co., Ltd., d/b/a VIVI E-bikes, of China |
| Recall Number | 25391 |
| Manufacturers › Name | Guangzhou Plenty Bicycle Co., Ltd., of China |
| Remedy Options › Option | Replace |
| Consumer Contact | VIVI toll-free at 800-375-6103 from 9 a.m. to 5 p.m. ET, or online at https://viviebikes.com/pages/recall or https://viviebikes.com and click on "Important Recall Information" for more information. |
| Last Publish Date | 2025-07-17T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought VIVI E-Bikes Lithium-ion Batteries Sold with VIVI E-Bikes Recalled Due to Fire and Burn Hazards; Risk of Serious Inju...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Rückrufendes UnternehmenGuangzhou Plenty Bicycle Co., Ltd., of China
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🚨 SAFETY ALERT: Guangzhou Plenty Bicycle Co., Ltd., of China - VIVI E-Bikes Lithium-ion Batteries Sold with VIVI E-Bikes Recalled Due to Fire and Burn Hazards; Risk of Serious Injury or Death; Sold by VIVI Check if your household is affected: https://therecallfile.com/de/recalls/vivi-e-bikes-lithium-ion-batteries-sold-with-vivi-e-bikes-recalled-due/CPSC-25391
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