Vesta Tankless Hot Water Heater recalled due to carbon monoxide poisoning hazard
CanadaVesta Tankless Hot Water Heater recalled due to carbon monoxide poisoning hazard
Recalling Firm: Consumer product safety
Grund für den Rückruf / Gefahr
TranslatedPoisoning hazard
Produktbeschreibung & Identifikation
TranslatedConsumers should immediately stop using the recalled water heater and contact VESTA.DS to have a certified technician install the free repair. For more information, consumers can contact VESTA.DS by telephone at 1-888-505-5525, from 8:30am to 6pm ET, Monday through Friday, by email at condensingwaterheater@realtimeresults.net or online at www.recallrtr.com/condensingwaterheater or at https://www.vestahws.com and click on “Recall” under the “Documents/Support” tab at the top of the page for more information. Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and VESTA.DS, Inc.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Betroffene Produkte
TranslatedVesta Tankless Hot Water Heater
Additional Source Details
| Field | Value |
|---|---|
| N I D | 78282 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/vesta-tankless-hot-water-heater-recalled-due-carbon-monoxide-poisoning-hazard |
| Issue | Poisoning hazard |
| Title | Vesta Tankless Hot Water Heater recalled due to carbon monoxide poisoning hazard |
| Product | Vesta Tankless Hot Water Heater |
| Archived | 0 |
| Category | Appliances |
| Last updated | 2025-10-16 |
| Organization | Consumer product safety |
| What you should do | Consumers should immediately stop using the recalled water heater and contact VESTA.DS to have a certified technician install the free repair. For more information, consumers can contact VESTA.DS by telephone at 1-888-505-5525, from 8:30am to 6pm ET, Monday through Friday, by email at condensingwaterheater@realtimeresults.net or online at www.recallrtr.com/condensingwaterheater or at https://www.vestahws.com and click on “Recall” under the “Documents/Support” tab at the top of the page for more information. Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and VESTA.DS, Inc.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls. |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Vesta Tankless Hot Water Heater recalled due to carbon monoxide poisoning hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Consumer product safety - Vesta Tankless Hot Water Heater recalled due to carbon monoxide poisoning hazard Check if your household is affected: https://therecallfile.com/de/recalls/vesta-tankless-hot-water-heater-recalled-due-to-carbon-monoxide-poison/CANADA-78282
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