Tea infuser
AustraliaTea infuser
Grund für den Rückruf / Gefahr
TranslatedOn affected tea infusers, sections of the metal finish on the top metal rim may be loose or raised.
Produktbeschreibung & Identifikation
TranslatedReason / Defects: On affected tea infusers, sections of the metal finish on the top metal rim may be loose or raised. Hazards: Risk of injury from cuts or scratches by the loose or raised section of the tea infuser when used. An incident of a consumer being scratched has occurred. What to do: Stop using the product immediately and inspect the product for loose or raised metal materials on the tea infuser. If your product is affected, contact Frank Green to arrange for a full refund and dispose of the product in accordance with local waste disposal requirements. If you require further information or assistance with this recall, contact Frank Green. Contact Frank Green Email: hello@frankgreen.com.au or use the Contact form Customer service team available between 9:00am and 5:00pm, Monday to Friday
Betroffene Produkte
TranslatedTea infuser designed for use with Frank Green ceramic reusable cups and bottles 295ml and up. Product number: D21S30
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 4a5eec70-9f42-4a93-8014-1b36f3a218a4 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/tea-infuser |
| Pub Date | Fri, 21 Aug 2026 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Tea%20Infuser.png?itok=EKkdICKU |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Tea infuser?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Tea infuser Check if your household is affected: https://therecallfile.com/de/recalls/tea-infuser/AU-4a5eec70-9f42-4a93-8014-1b36f3a218a4
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