CPSCGeneral Alert

Residential Elevators Recalls Elevators Due to Impact Hazard (Recall Alert)

Veröffentlicht: 10. September 2020Rückruf-ID: 20779Kategorie: VerbraucherprodukteLand: Vereinigte Staaten
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Mitteilung übersetzenTranslate notice text, hazard warnings, and descriptions into any supported language.

Grund für den Rückruf / Gefahr

The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to any occupants in the elevator cab.

Produktbeschreibung & Identifikation

This recall involves traction residential elevators with models LLT-952, LLT-953, LLT-954 and LLT-955 shipped and installed between January 2014 and April 2017. The recalled elevators are used in consumers' homes. "Residential Elevators" is printed on the light in the operating panel inside the elevator cab.

Betroffene Produkte

Traction elevators

Additional Source Details

FieldValue
U R Lhttps://www.cpsc.gov/Recalls/2020/Residential-Elevators-Recalls-Elevators-Due-to-Impact-Hazard-Recall-Alert
TitleResidential Elevators Recalls Elevators Due to Impact Hazard (Recall Alert)
Images › 1 › U R Lhttps://www.cpsc.gov/s3fs-public/1-20928PM.png
Images › 1 › CaptionOperating panel inside the cab of the recalled elevator identifying the manufacturer
Images › 2 › U R Lhttps://www.cpsc.gov/s3fs-public/2-20937PM.png
Images › 2 › CaptionRecalled traction elevator
Hazards › NameThe elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to any occupants in the elevator cab.
Injuries › NameThe firm has confirmed eight reports of a failure in the motor gearbox assembly. No injuries have been reported.
Products › NameTraction elevators
Products › Number Of UnitsAbout 6,300
Recall I D8900
Remedies › NameConsumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free repair. All affected elevators must be repaired, including elevators that have been inspected as part of the firm's March 29, 2018 recall. Some elevators may have already received the new CPSC approved remedy for this recall. Residential Elevators is able to determine whether a residential elevator is included in this recall by the consumer's street address. Residential Elevators is contacting all known purchasers with affected elevators to schedule a free repair.
Retailers › NameResidential Elevators' dealers and home builders nationwide from January 2014 through April 2017 for between $18,000 and $50,000.
Recall Date2020-09-10T00:00:00
DescriptionThis recall involves traction residential elevators with models LLT-952, LLT-953, LLT-954 and LLT-955 shipped and installed between January 2014 and April 2017. The recalled elevators are used in consumers' homes. "Residential Elevators" is printed on the light in the operating panel inside the elevator cab.
Recall Number20779
Manufacturers › NameResidential Elevators Inc., of Crawfordville, Fla.
Remedy Options › OptionRepair
Consumer ContactResidential Elevators toll-free at 877-943-4734 from 8 a.m. to 5 p.m. ET Monday through Friday, email at clientservices@residentialelevators.com, or online at www.residentialelevators.com and click on “Recall Information” for more information.
Last Publish Date2020-09-10T00:00:00
Manufacturer Countries › CountryUnited States

Consumer Action Protocol: What You Should Do Immediately

Safety Steps
1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Residential Elevators Recalls Elevators Due to Impact Hazard (Recall Alert)?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Übersicht

  • Rückrufendes UnternehmenResidential Elevators Inc., of Crawfordville, Fla.
Recall Hazard Severity
Caution (Class III)
Offizielle Behördenwarnung

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🚨 SAFETY ALERT: Residential Elevators Inc., of Crawfordville, Fla. - Residential Elevators Recalls Elevators Due to Impact Hazard (Recall Alert)

Check if your household is affected:
https://therecallfile.com/de/recalls/residential-elevators-recalls-elevators-due-to-impact-hazard-recall-al/CPSC-20779
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