Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard
USResidential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard
Recalling Firm: ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill.
Grund für den Rückruf / Gefahr
TranslatedThe elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
Produktbeschreibung & Identifikation
TranslatedThis recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft.
Betroffene Produkte
TranslatedLEV II®, Volant™ and Rise™ residential elevators
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2012/Residential-Elevators-Recalled-for-Repair-by-ThyssenKrupp-Access-Manufacturing-Due-to-Fall-Hazard |
| Title | Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard |
| Images › U R L | https://www.cpsc.gov/s3fs-public/Recall.2012.12750.12750.jpg |
| Images › Caption | Recalled residential elevator |
| Hazards › Name | The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers. |
| Injuries › Name | None reported |
| Products › Name | LEV II®, Volant™ and Rise™ residential elevators |
| Products › Type | Elevators |
| Products › Category I D | 68234 |
| Products › Number Of Units | About 670 |
| Recall I D | 1208 |
| Remedies › Name | Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators. |
| Retailers › Name | Elevator dealers from December 2010 through August 2012 for between $16,000 and $26,000 installed. |
| Recall Date | 2012-09-20T00:00:00 |
| Description | This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft. |
| Recall Number | 12750 |
| Manufacturers › Name | ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill. |
| Remedy Options › Option | New Instructions |
| Consumer Contact | For more information, contact ThyssenKrupp Access Manufacturing LLC at (800) 925-3100 between 7 a.m. and 5 p.m. CT Monday through Friday, email the firm at levplc@tkaccess.com or visit the firm's website at www.tkaccess.com and click on "Important Recall Notice." |
| Last Publish Date | 2016-04-22T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Übersicht
- Rückrufendes UnternehmenThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill.
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🚨 SAFETY ALERT: ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill. - Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard Check if your household is affected: https://therecallfile.com/de/recalls/residential-elevators-recalled-for-repair-by-thyssenkrupp-access-manuf/CPSC-12750
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