CPSCGeneral Alert

Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard

Name: Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard
Brand: ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill.
SKU: CPSC-12750
Availability: Discontinued
Rating: 1.0 (1 reviews)

Published: September 20, 2012Recall ID: 12750Category: generalCountry: US

Reason for Recall / Hazard

The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.

Product Description & Identification

This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft.

Affected Products

LEV II®, Volant™ and Rise™ residential elevators

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2012/Residential-Elevators-Recalled-for-Repair-by-ThyssenKrupp-Access-Manufacturing-Due-to-Fall-Hazard
Title	Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard
Images › U R L	https://www.cpsc.gov/s3fs-public/Recall.2012.12750.12750.jpg
Images › Caption	Recalled residential elevator
Hazards › Name	The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
Injuries › Name	None reported
Products › Name	LEV II®, Volant™ and Rise™ residential elevators
Products › Type	Elevators
Products › Category I D	68234
Products › Number Of Units	About 670
Recall I D	1208
Remedies › Name	Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators.
Retailers › Name	Elevator dealers from December 2010 through August 2012 for between $16,000 and $26,000 installed.
Recall Date	2012-09-20T00:00:00
Description	This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft.
Recall Number	12750
Manufacturers › Name	ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill.
Remedy Options › Option	New Instructions
Consumer Contact	For more information, contact ThyssenKrupp Access Manufacturing LLC at (800) 925-3100 between 7 a.m. and 5 p.m. CT Monday through Friday, email the firm at levplc@tkaccess.com or visit the firm's website at www.tkaccess.com and click on "Important Recall Notice."
Last Publish Date	2016-04-22T00:00:00
Manufacturer Countries › Country	United States

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Overview

Recalling FirmThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill.

Recall Hazard Severity

Caution (Class III)

Official Agency Alert

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🚨 SAFETY ALERT: ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill. - Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard

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https://therecallfile.com/recalls/residential-elevators-recalled-for-repair-by-thyssenkrupp-access-manuf/CPSC-12750

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Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard