Provata Health Recalls Promotional Activity Trackers Due to Burn Hazard
USProvata Health Recalls Promotional Activity Trackers Due to Burn Hazard
Recalling Firm: Million Concept Electronic (Shenzhen) Co., Ltd., of China
Grund für den Rückruf / Gefahr
TranslatedThe activity tracker wristbands can overheat while the user is wearing it or when charging, posing a burn hazard.
Produktbeschreibung & Identifikation
TranslatedThis recall involves the Provata activity fitness tracker. The wristbands were given to consumers as a promotional giveaway and feature a digital display, a charging terminal, a heart rate and step detector with Bluetooth technology. They were distributed in three colors: black, blue or mint green. The packaging displays the word "Provata" and "Activity Tracker [color]" printed on the front cover.
Betroffene Produkte
TranslatedProvata activity trackers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2018/Provata-Health-Recalls-Promotional-Activity-Trackers-Due-to-Burn-Hazard |
| Title | Provata Health Recalls Promotional Activity Trackers Due to Burn Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/pic15.jpg.png |
| Images › 1 › Caption | Recalled activity tracker |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/pic16_0.jpg |
| Images › 2 › Caption | Packaging for recalled activity tracker |
| Hazards › Name | The activity tracker wristbands can overheat while the user is wearing it or when charging, posing a burn hazard. |
| Injuries › Name | The firm has received 13 reports of the activity tracker overheating during use or while charging, including three reports of burns to the wrist. |
| Products › Name | Provata activity trackers |
| Products › Number Of Units | About 30,000 |
| Recall I D | 8406 |
| Remedies › Name | Consumers should immediately stop wearing or charging the recalled wristbands and contact Provata Health for instructions on how to receive a free replacement wristband. |
| Importers › Name | Provata Health, Inc. of Portland, Ore., a subsidiary of The StayWell Company, LLC, of Yardley, Penn. |
| Retailers › Name | Distributed as a free promotional item from August 2017 through July 2018 in mailings nationwide and in-person during employer wellness events in Oregon, North Carolina and Arizona. |
| Recall Date | 2018-09-25T00:00:00 |
| Description | This recall involves the Provata activity fitness tracker. The wristbands were given to consumers as a promotional giveaway and feature a digital display, a charging terminal, a heart rate and step detector with Bluetooth technology. They were distributed in three colors: black, blue or mint green. The packaging displays the word "Provata" and "Activity Tracker [color]" printed on the front cover. |
| Distributors › Name | Provata Health, Inc. of Portland, Ore., a subsidiary of The StayWell Company, LLC, of Yardley, Penn. |
| Recall Number | 18231 |
| Manufacturers › Name | Million Concept Electronic (Shenzhen) Co., Ltd., of China |
| Remedy Options › Option | Replace |
| Consumer Contact | Provata Health toll-free at 888-343-9820 from 9 a.m. to 5:30 p.m. CT Monday through Friday or online at www.provatahealth.com and click on “Recall” at the top of the page for more information. |
| Last Publish Date | 2018-09-25T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Provata Health Recalls Promotional Activity Trackers Due to Burn Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Übersicht
- Rückrufendes UnternehmenMillion Concept Electronic (Shenzhen) Co., Ltd., of China
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🚨 SAFETY ALERT: Million Concept Electronic (Shenzhen) Co., Ltd., of China - Provata Health Recalls Promotional Activity Trackers Due to Burn Hazard Check if your household is affected: https://therecallfile.com/de/recalls/provata-health-recalls-promotional-activity-trackers-due-to-burn-hazar/CPSC-18231
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