Promax Solve Hydraulic Disc Brakes recalled due to injury hazard
CanadaPromax Solve Hydraulic Disc Brakes recalled due to injury hazard
Recalling Firm: Consumer product safety
Grund für den Rückruf / Gefahr
TranslatedInjury hazard
Produktbeschreibung & Identifikation
TranslatedConsumers should immediately stop using the recalled product and contact an authorized Trek retailer for an inspection and, if warranted, a repair free of charge to the consumer.To determine if a bicycle is affected, consumers can enter their bicycle’s serial number on Trek Bikes website.For more information, consumers can contact Trek Bicycle Canada by telephone toll-free at 1-800-373-4594, Monday through Friday from 8:00 a.m. to 6:00 p.m. CT, or visit their website.Joint recall with Health Canada, the United States Consumer Product Safety Commission and Trek Bicycle Canada.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Betroffene Produkte
TranslatedRevision 1 of the Promax Solve DSK 925 and Promax F1 DSK 927 Hydraulic Disc Brakes
Additional Source Details
| Field | Value |
|---|---|
| N I D | 73805 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/promax-solve-hydraulic-disc-brakes-recalled-due-injury-hazard |
| Issue | Injury hazard |
| Title | Promax Solve Hydraulic Disc Brakes recalled due to injury hazard |
| Product | Revision 1 of the Promax Solve DSK 925 and Promax F1 DSK 927 Hydraulic Disc Brakes |
| Archived | 0 |
| Category | Sports and fitness |
| Last updated | 2023-06-15 |
| Organization | Consumer product safety |
| What you should do | Consumers should immediately stop using the recalled product and contact an authorized Trek retailer for an inspection and, if warranted, a repair free of charge to the consumer.To determine if a bicycle is affected, consumers can enter their bicycle’s serial number on Trek Bikes website.For more information, consumers can contact Trek Bicycle Canada by telephone toll-free at 1-800-373-4594, Monday through Friday from 8:00 a.m. to 6:00 p.m. CT, or visit their website.Joint recall with Health Canada, the United States Consumer Product Safety Commission and Trek Bicycle Canada.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls. |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Promax Solve Hydraulic Disc Brakes recalled due to injury hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Consumer product safety - Promax Solve Hydraulic Disc Brakes recalled due to injury hazard Check if your household is affected: https://therecallfile.com/de/recalls/promax-solve-hydraulic-disc-brakes-recalled-due-to-injury-hazard/CANADA-73805
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