Pacific Cycle Recalls E-Bikes Due to Fire Hazard
USPacific Cycle Recalls E-Bikes Due to Fire Hazard
Grund für den Rückruf / Gefahr
TranslatedThe wiring harness that manages the charging of the lithium-ion battery was not properly assembled, creating a risk of overheating and fire while charging.
Produktbeschreibung & Identifikation
TranslatedThis recall involves Ascend Cabrillo and Minaret Electric Bikes. The Ascend Cabrillo model numbers are R7583BPS and R7585BPS and the Ascend Minaret model number is R7586BPS. The model number and "Pacific Cycle" are printed on the service label located on the seat tube above the bottom bracket. The Ascend Cabrillo was sold in a sand or gray color and has a rear storage rack. The Minaret was sold in black with red and gray accents or a step-through frame style. The word "Ascend" is located on the downtube and the word "Cabrillo" or "Minaret" on the chain stay. The electric bikes have an electric assist motor.
Betroffene Produkte
TranslatedAscend Cabrillo and Minaret Electric Bikes
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/Pacific-Cycle-Recalls-E-Bikes-Due-to-Fire-Hazard |
| Title | Pacific Cycle Recalls E-Bikes Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Ascend-sand.png |
| Images › 1 › Caption | Recalled Ascend Cabrillo Electric Bike (sand) |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Ascend-gray.png |
| Images › 2 › Caption | Recalled Ascend Cabrillo Electric Bike (gray) |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Ascend-black.png |
| Images › 3 › Caption | Recalled Ascend Minaret Electric Bike (black) |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/Ascend-serial.jpg |
| Images › 4 › Caption | Recalled Ascend Cabrillo Electric Bike (serial number location) |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/Ascend-service-label.jpg |
| Images › 5 › Caption | Recalled Ascend Minaret or Cabrillo Electric Bike service label |
| Hazards › Name | The wiring harness that manages the charging of the lithium-ion battery was not properly assembled, creating a risk of overheating and fire while charging. |
| Injuries › Name | The firm has received three reports of the battery catching on fire, resulting in one injury of second-degree burns. |
| Products › Name | Ascend Cabrillo and Minaret Electric Bikes |
| Products › Number Of Units | About 1,700 |
| Recall I D | 9829 |
| Remedies › Name | Consumers should immediately stop using and unplug the recalled electric bikes. Consumers should enter their serial number on www.pacific-cycle.com/safety-notices-recalls before returning the bike(s) to confirm their electric bike is part of the recall. Return the recalled bikes to Bass Pro Shops or Cabela's to receive a full refund. |
| Importers › Name | Pacific Cycle Inc., of Madison, Wisconsin |
| Retailers › Name | Bass Pro Shops and Cabela's stores nationwide and online at basspro.com and cabelas.com from January 2023 through November 2023 for between $1,400 and $1,500. |
| Recall Date | 2024-01-25T00:00:00 |
| Description | This recall involves Ascend Cabrillo and Minaret Electric Bikes. The Ascend Cabrillo model numbers are R7583BPS and R7585BPS and the Ascend Minaret model number is R7586BPS. The model number and "Pacific Cycle" are printed on the service label located on the seat tube above the bottom bracket. The Ascend Cabrillo was sold in a sand or gray color and has a rear storage rack. The Minaret was sold in black with red and gray accents or a step-through frame style. The word "Ascend" is located on the downtube and the word "Cabrillo" or "Minaret" on the chain stay. The electric bikes have an electric assist motor. |
| Distributors › Name | Bass Pro LLC, of Springfield, Missouri |
| Recall Number | 24092 |
| Remedy Options › Option | Refund |
| Consumer Contact | Pacific Cycle toll-free at 877-564-2261 from 7 a.m. to 6 p.m. CT Monday through Friday, email at customerservice@pacificycle.com or online at www.pacific-cycle.com/safety-notices-recalls or www.pacific-cycle.com and go to the bottom of the page and click on "Safety Notices & Recalls" for more information. |
| Last Publish Date | 2024-01-25T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Pacific Cycle Recalls E-Bikes Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Pacific Cycle Recalls E-Bikes Due to Fire Hazard Check if your household is affected: https://therecallfile.com/de/recalls/pacific-cycle-recalls-e-bikes-due-to-fire-hazard/CPSC-24092
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