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Australia ProductsPower supply an...

MS-30 solar inverters (updated)

Name: MS-30 solar inverters (updated)
Brand: MS30
SKU: AU-cf1f49be-7502-4d70-81f7-f14b3332e7f0
Availability: Discontinued
Rating: 1.0 (1 reviews)

Veröffentlicht: 14. Dezember 2023Rückruf-ID: cf1f49be-7502-4d70-81f7-f14b3332e7f0Kategorie: VerbraucherprodukteLand: Australien

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Mitteilung übersetzenTranslate notice text, hazard warnings, and descriptions into any supported language.

Grund für den Rückruf / Gefahr

The inverters have been supplied with an AC plug that does not comply with requirements of the relevant electrical safety standard. The AC plug can be removed without the use of a tool and expose consumers to live terminals.

Produktbeschreibung & Identifikation

Reason / Defects: The inverters have been supplied with an AC plug that does not comply with requirements of the relevant electrical safety standard. The AC plug can be removed without the use of a tool and expose consumers to live terminals. Hazards: There is a risk of serious injury or death from electric shock if consumers remove the AC plug and access the live terminals. What to do: Consumers must not attempt to remove the AC plug on the inverter. Consumers should switch off the inverter at the: “INVERTER A.C. ISOLATOR” switch (if there is one installed adjacent to the inverter) and “MAIN SWITCH (INVERTER SUPPLY)” on the switchboard. Contact the Goodwe Recall Team at support@goodwerecall.com.au or by phone on 1300 508 449 (8:00 am - 5:00 pm, Monday to Friday) to arrange for the permanent securement of the AC connector so it cannot be removed without a tool. For more information visit Goodwe Australia's dedicated recall website: www.goodwerecall.com.au

Betroffene Produkte

Recall updated: 24 July 2024 - revised traders list; updated supplier contact details; removed (3) affected models added on 8 July 2024. Goodwe MS-30 solar inverters with model numbers: GW5000-MS-30 GW6000-MS-30 GW8500-MS-30 GW10K-MS-30 Model numbers are located on the side of the inverter.

Additional Source Details

Field	Value
Guid › #text	cf1f49be-7502-4d70-81f7-f14b3332e7f0
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/recalls/ms-30-solar-inverters-updated
Pub Date	Thu, 14 Dec 2023 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Goodwe%20Solar%20inverter%20MS-30_3.png?itok=lkvNesns

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought MS-30 solar inverters (updated)?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Übersicht

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DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Offizielle Behördenwarnung

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🚨 SAFETY ALERT: MS-30 solar inverters (updated)

Check if your household is affected:
https://therecallfile.com/de/recalls/ms-30-solar-inverters-updated/AU-cf1f49be-7502-4d70-81f7-f14b3332e7f0

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