CPSCGeneral Alert

Moen Recalls Flo Battery Back-Ups for Flo Smart Water Monitors Due to Fire Hazard

Name: Moen Recalls Flo Battery Back-Ups for Flo Smart Water Monitors Due to Fire Hazard
Brand: Moen Incorporated, of North Olmsted, Ohio
SKU: CPSC-23178
Availability: Discontinued
Rating: 1.0 (1 reviews)

Veröffentlicht: 13. April 2023Rückruf-ID: 23178Kategorie: VerbraucherprodukteLand: Vereinigte Staaten

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Mitteilung übersetzenTranslate notice text, hazard warnings, and descriptions into any supported language.

Grund für den Rückruf / Gefahr

The lithium-ion battery back-up can overheat, posing a fire hazard.

Produktbeschreibung & Identifikation

This recall involves the Flo Smart Water Monitor Lithium-Ion Battery Back-Ups. The Flo Water Monitor Battery Backup device was an optional add-on accessory that could be purchased separately to extend certain features of Moen's Flo Smart Water Monitor and Shutoff in the event of a power disruption. Only the battery back-up is being recalled. The dark gray rectangular battery has the FLO logo printed on the lower right-hand side. A sticker showing the status of the light on battery is printed on the lower left-hand side as well as model number 920-001.

Betroffene Produkte

Flo Smart Water Monitor Lithium-Ion Battery Back-Ups

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2023/Moen-Recalls-Flo-Battery-Back-Ups-for-Flo-Smart-Water-Monitors-Due-to-Fire-Hazard
Title	Moen Recalls Flo Battery Back-Ups for Flo Smart Water Monitors Due to Fire Hazard
Images › U R L	https://www.cpsc.gov/s3fs-public/flo-lithium-ion.png
Images › Caption	Recalled Flo Lithium-Ion Battery Back-Up
Hazards › Name	The lithium-ion battery back-up can overheat, posing a fire hazard.
Injuries › Name	There have been three reports of backup batteries that have overheated and caught fire. No injuries have been reported, but minor property damage has been reported.
Products › Name	Flo Smart Water Monitor Lithium-Ion Battery Back-Ups
Products › Number Of Units	About 10,000 (In addition, about 14 units sold in Canada)
Recall I D	9591
Remedies › Name	Consumers should immediately unplug and stop using their recalled battery back-up and contact Moen for instructions to disable their battery back-up before disposing of the unit in accordance with applicable laws for the disposal of lithium-ion batteries.
Retailers › Name	Lowe's, The Home Depot and other stores nationwide and online including at Amazon.com from August 2019 through November 2022 for about $250 for the battery.
Recall Date	2023-04-13T00:00:00
Description	This recall involves the Flo Smart Water Monitor Lithium-Ion Battery Back-Ups. The Flo Water Monitor Battery Backup device was an optional add-on accessory that could be purchased separately to extend certain features of Moen's Flo Smart Water Monitor and Shutoff in the event of a power disruption. Only the battery back-up is being recalled. The dark gray rectangular battery has the FLO logo printed on the lower right-hand side. A sticker showing the status of the light on battery is printed on the lower left-hand side as well as model number 920-001.
Distributors › Name	Moen Incorporated, of North Olmsted, Ohio
Recall Number	23178
Manufacturers › Name	Moen Incorporated, of North Olmsted, Ohio
Remedy Options › Option	Refund
Inconjunctions › U R L	https://recalls-rappels.canada.ca/en/alert-recall/flo-battery-backup-flo-smart-water-monitors-recalled-due-fire-hazard
Consumer Contact	Moen Incorporated toll-free at 844-633-8356 from 8 a.m. to 8 p.m. ET Monday through Friday and from 11 a.m. to 8 p.m. ET Saturday, or online at https://www.moen.com/product-safety-recalls/flo-lithium-ion-battery-backup-model-920-001 or https://www.moen.com and click on "Product Safety Recalls" for more information.
Last Publish Date	2023-04-13T00:00:00
Manufacturer Countries › Country	China

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Moen Recalls Flo Battery Back-Ups for Flo Smart Water Monitors Due to Fire Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Übersicht

Rückrufendes UnternehmenMoen Incorporated, of North Olmsted, Ohio

Recall Hazard Severity

Caution (Class III)

Offizielle Behördenwarnung

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🚨 SAFETY ALERT: Moen Incorporated, of North Olmsted, Ohio - Moen Recalls Flo Battery Back-Ups for Flo Smart Water Monitors Due to Fire Hazard

Check if your household is affected:
https://therecallfile.com/de/recalls/moen-recalls-flo-battery-back-ups-for-flo-smart-water-monitors-due-to/CPSC-23178

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Moen Recalls Flo Battery Back-Ups for Flo Smart Water Monitors Due to Fire Hazard