CPSCGeneral Alert

Mobile Stands for Large Interactive Flat Panel Displays Recalled Due to Tip-Over and Entrapment Hazards; Imported by SMART Technologies

Name: Mobile Stands for Large Interactive Flat Panel Displays Recalled Due to Tip-Over and Entrapment Hazards; Imported by...
Brand: Mobile
SKU: CPSC-24134
Availability: Discontinued
Rating: 1.0 (1 reviews)

Veröffentlicht: 29. Februar 2024Rückruf-ID: 24134Kategorie: VerbraucherprodukteLand: Vereinigte Staaten

🌐

Mitteilung übersetzenTranslate notice text, hazard warnings, and descriptions into any supported language.

Grund für den Rückruf / Gefahr

The wheelbase welds on the stands can bend or break while the stand is being moved, causing the stands to fall over, posing tip-over and entrapment hazards.

Produktbeschreibung & Identifikation

This recall involves SMART Technologies' Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays. The recalled stands have model numbers FSE-400 (worldwide) and FSE-410 (US and Canada). They are white in color and have a wheelbase with four wheels. The model number, serial number and SMART logo are located on a label on the back of the mobile stand. Consumers should go online to https://support.smarttech.com/docs/accessories/stands-and-wall-mounts/fse-400/en/important-info/important-info.cshtml to see if their serial number is included in this recall.

Betroffene Produkte

Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2024/Mobile-Stands-for-Large-Interactive-Flat-Panel-Displays-Recalled-Due-to-Tip-Over-and-Entrapment-Hazards-Imported-by-SMART-Technologies
Title	Mobile Stands for Large Interactive Flat Panel Displays Recalled Due to Tip-Over and Entrapment Hazards; Imported by SMART Technologies
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/Recalled Electric Height-Adjustable Mobile Stand for Large Interactive Flat Panel Displays.png
Images › 1 › Caption	Recalled Electric Height-Adjustable Mobile Stand for Large Interactive Flat Panel Displays
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/Location of serial number, model number and SMART logo on the back of the recalled mobile stand.png
Images › 2 › Caption	Location of serial number, model number and SMART logo on the back of the recalled mobile stand
Hazards › Name	The wheelbase welds on the stands can bend or break while the stand is being moved, causing the stands to fall over, posing tip-over and entrapment hazards.
Injuries › Name	The firm has received one report of the wheelbase welds breaking while the stand was being moved. No injuries have been reported.
Products › Name	Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays
Products › Number Of Units	About 750
Recall I D	9871
Remedies › Name	Consumers should immediately stop using the recalled mobile stands and contact SMART Technologies ULC for an on-site replacement of the wheelbase free of charge. SMART and its authorized resellers are contacting known purchasers directly.
Importers › Name	SMART Technologies ULC, of Canada
Retailers › Name	SMART authorized distributors and resellers who sold directly to businesses nationwide from May 2023 through December 2023 for about $1,735.
Recall Date	2024-02-29T00:00:00
Description	This recall involves SMART Technologies' Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays. The recalled stands have model numbers FSE-400 (worldwide) and FSE-410 (US and Canada). They are white in color and have a wheelbase with four wheels. The model number, serial number and SMART logo are located on a label on the back of the mobile stand. Consumers should go online to https://support.smarttech.com/docs/accessories/stands-and-wall-mounts/fse-400/en/important-info/important-info.cshtml to see if their serial number is included in this recall.
Recall Number	24134
Remedy Options › Option	Replace
Consumer Contact	Contact SMART Technologies ULC toll-free at 888-427-6278 from 6 a.m. to 6 p.m. MT Monday through Friday, or online at https://support.smarttech.com/docs/general-support-info/en/recalls or https://www.smarttech.com/en/connect-with-smart/contact-support or https://www.smarttech.com and click on "RECALLS" at the bottom of the page under "Support and training" for more information.
Last Publish Date	2024-02-29T00:00:00
Manufacturer Countries › Country	Netherlands

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Mobile Stands for Large Interactive Flat Panel Displays Recalled Due to Tip-Over and Entrapment Hazards; Imported by...?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

Prüfen Sie weitere Produkte in Ihrem Haushalt

Kostenlose Tools

Safety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:

Barcode-Scanner FIN / VIN-Prüfer Lebensmittel-Checker

Übersicht

Recall Hazard Severity

Caution (Class III)

Offizielle Behördenwarnung

📢 Warnung teilen

Alert family and friends to keep them safe. Copy this quick alert message:

🚨 SAFETY ALERT: Mobile Stands for Large Interactive Flat Panel Displays Recalled Due to Tip-Over and Entrapment Hazards; Imported by SMART Technologies

Check if your household is affected:
https://therecallfile.com/de/recalls/mobile-stands-for-large-interactive-flat-panel-displays-recalled-due-t/CPSC-24134

WhatsApp Facebook

Alarm-Liste abonnieren

Erhalten Sie sofortige E-Mail-Benachrichtigungen bei kritischen Produktrückrufen.

Support The Recall File

Help keep official recall alerts free, accessible, and fast for everyone.

Spread the WordMobile Stands for Large Interactive Flat Panel Displays Recalled Due to Tip-Over and Entrapment Hazards; Imported by SMART Technologies

Mobile Stands for Large Interactive Flat Panel Displays Recalled Due to Tip-Over and Entrapment Hazards; Imported by SMART Technologies