Mack Trucks, Inc. - Incorrect Heat Treatment Can Cause Tie Rod Failure
USMack Trucks, Inc. - Incorrect Heat Treatment Can Cause Tie Rod Failure
Recalling Firm: Mack Trucks, Inc.
Grund für den Rückruf / Gefahr
TranslatedThe ball stud can separate from the vehicle becoming a road hazard, increasing the risk of a crash.
Produktbeschreibung & Identifikation
TranslatedMack Trucks, Inc. (Mack) is recalling certain 2025 LR, Granite, and Pinnacle vehicles equipped with Composilite EXS20 steerable lift axle suspension assemblies. The tie rod assembly ball stud could have been improperly heat treated and can fail.
Betroffene Produkte
TranslatedIncorrect Heat Treatment Can Cause Tie Rod Failure
Additional Source Details
| Field | Value |
|---|---|
| Subject | Incorrect Heat Treatment Can Cause Tie Rod Failure |
| Nhtsa id | 24V504000 |
| Component | STEERING |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=24V504000 |
| Recall link › Description | Go to Recall |
| Recall type | Vehicle |
| Do not drive | No |
| Manufacturer | Mack Trucks, Inc. |
| Defect summary | Mack Trucks, Inc. (Mack) is recalling certain 2025 LR, Granite, and Pinnacle vehicles equipped with Composilite EXS20 steerable lift axle suspension assemblies. The tie rod assembly ball stud could have been improperly heat treated and can fail. |
| Completion rate | 96.61 |
| Corrective action | Dealers will inspect and replace the tie rod end assemblies as necessary, free of charge. Owner notification letters were mailed July 15, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0468. |
| Consequence summary | The ball stud can separate from the vehicle becoming a road hazard, increasing the risk of a crash. |
| Mfr campaign number | SC0468 |
| Potentially affected | 59 |
| Report received date | 2024-07-02T00:00:00.000 |
| Fire risk when parked | No |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsLocate your 17-digit VIN on the driver-side dash or door pillar. Check whether your specific vehicle has an open safety campaign before scheduling service.
If a "Do Not Drive" warning is present, park the vehicle safely outdoors away from structures and contact the manufacturer for complimentary towing.
Contact any authorized franchised dealership. By federal law, all recall inspections, replacement components, and labor must be provided 100% free of charge.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (NHTSA).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Mack Trucks, Inc. - Incorrect Heat Treatment Can Cause Tie Rod Failure?
Check your 17-digit Vehicle Identification Number (VIN) to verify if your specific car is affected. If the notice includes a 'Do Not Drive' warning, park the vehicle safely and contact an authorized dealership for towing and complimentary repair.
Q2:Can I get a full refund or free repair for this recall?
Yes. Under federal and international motor vehicle safety laws, franchised dealerships are legally required to perform all recall inspections, replacement parts, and labor 100% free of charge.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (NHTSA). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Kostenlose ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Übersicht
- Rückrufendes UnternehmenMack Trucks, Inc.
- RisikostufeSTEERING
📢 Warnung teilen
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🚨 SAFETY ALERT: Mack Trucks, Inc. - Mack Trucks, Inc. - Incorrect Heat Treatment Can Cause Tie Rod Failure Check if your household is affected: https://therecallfile.com/de/recalls/mack-trucks-inc-incorrect-heat-treatment-can-cause-tie-rod-failure/NHTSA-24V504000
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