LG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard
USLG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard
Grund für den Rückruf / Gefahr
TranslatedThe home batteries can overheat, posing a risk of fire and emission of harmful smoke.
Produktbeschreibung & Identifikation
TranslatedThis recall involves the LG Chem Model RESU 10H lithium-ion storage battery that is installed as part of a residential energy solar panel system. The recalled battery allows owners to capture and store energy from the solar panels. The batteries are wall mounted and measure 29.30 x 35.70 x 8.10 inches. They weigh roughly 220 pounds. The LG Chem logo is located on the top left side of the front panel. The serial number of the recalled product begins with R15563P3SSEG and is located behind the access door of the RESU 10H (Type-R) home battery.
Betroffene Produkte
TranslatedLG Chem "RESU 10H" Lithium-Ion Residential Energy Storage System
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2021/LG-Energy-Solution-Michigan-Recalls-Home-Energy-Storage-Batteries-Due-to-Fire-Hazard |
| Title | LG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1-105800AM.png |
| Images › 1 › Caption | Recalled RESU 10H (Type-R) home battery |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2-105808AM.png |
| Images › 2 › Caption | The serial number label is located behind the access door of the recalled RESU 10H (Type-R) home battery. |
| Hazards › Name | The home batteries can overheat, posing a risk of fire and emission of harmful smoke. |
| Injuries › Name | The firm has received five reports of fires resulting in minor property damage. No injuries have been reported. |
| Products › Name | LG Chem "RESU 10H" Lithium-Ion Residential Energy Storage System |
| Products › Number Of Units | About 1,815 |
| Recall I D | 8971 |
| Remedies › Name | Consumers with recalled batteries should immediately contact LG Energy Solution Michigan to schedule a free replacement. LG Energy Solution Michigan, its distributors and its installers also are attempting to contact all owners directly to arrange for modifications to the recalled batteries to reduce the risk of overheating until they can be replaced with new batteries. |
| Importers › Name | LG Energy Solution Michigan, Inc., of Holland, Mich. (formerly LG Chem Michigan Inc.), a wholly-owned subsidiary of LG Energy Solution, Ltd. (in turn a wholly-owned subsidiary of LG Chem Ltd.) |
| Retailers › Name | Various distributors of solar energy storage systems nationwide, including, but not limited to Sunrun, AEE Solar, Baywa, CED, Krannich, Independent Electric Supply, and Inter Island Solar Supply, from January 2017 through March 2019 for about $8,000. |
| Recall Date | 2020-12-16T00:00:00 |
| Description | This recall involves the LG Chem Model RESU 10H lithium-ion storage battery that is installed as part of a residential energy solar panel system. The recalled battery allows owners to capture and store energy from the solar panels. The batteries are wall mounted and measure 29.30 x 35.70 x 8.10 inches. They weigh roughly 220 pounds. The LG Chem logo is located on the top left side of the front panel. The serial number of the recalled product begins with R15563P3SSEG and is located behind the access door of the RESU 10H (Type-R) home battery. |
| Recall Number | 21055 |
| Remedy Options › Option | Replace |
| Consumer Contact | LG Energy Solution Michigan toll-free at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, email at RESUservice@lgensol.com, or online at www.lgessbattery.com/us and click on “Battery Recall: Free Replacement Campaign” for more information. |
| Last Publish Date | 2020-12-16T00:00:00 |
| Manufacturer Countries › Country | Korea |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought LG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: LG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard Check if your household is affected: https://therecallfile.com/de/recalls/lg-energy-solution-michigan-recalls-home-energy-storage-batteries-due/CPSC-21055
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