Lenovo Recalls ThinkPad Laptops Due to Fire Hazard
USLenovo Recalls ThinkPad Laptops Due to Fire Hazard
Recalling Firm: Lenovo PC, of Hong Kong
Grund für den Rückruf / Gefahr
TranslatedAn unfastened screw can damage the battery causing ovearheating, posing a fire hazard.
Produktbeschreibung & Identifikation
TranslatedThis recall involves 14-inch ThinkPad X1 Carbon 5th Generation laptops. They were sold in silver and black. The product name "5th Generation Lenovo ThinkPad X1 Carbon," the machine type 20HQ, 20HR, 20K3 or 20K4 and the serial number or S/N are printed on the bottom of the laptop. Laptops manufacture dates from 16/12 through 17/10 (for December 2016 through October 2017) are included in the recall. The manufacturing date codes can be found on the bottom of the laptop.
Betroffene Produkte
TranslatedThinkPad X1 Carbon Laptops (5th Generation)
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2018/Lenovo-Recalls-ThinkPad-Laptops-Due-to-Fire-Hazard |
| Title | Lenovo Recalls ThinkPad Laptops Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/767_1.jpeg |
| Images › 1 › Caption | Photo of Lenovo ThinkPad X1 Carbon (5th Gen.) Silver Version |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/767_2.jpeg |
| Images › 2 › Caption | Photo of Lenovo ThinkPad X1 Carbon (5th Gen.) Black Version |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/767_3.png |
| Images › 3 › Caption | Picture identifying the laptop machine type, serial number, and date of manufacture. (Silver model) |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/767_4.jpeg |
| Images › 4 › Caption | Picture identifying the laptop machine type, serial number, and date of manufacture. (Black model) |
| Hazards › Name | An unfastened screw can damage the battery causing ovearheating, posing a fire hazard. |
| Injuries › Name | There have been no reports of overheating in the United States. |
| Products › Name | ThinkPad X1 Carbon Laptops (5th Generation) |
| Products › Number Of Units | About 78,000 (In addition, about 5,500 were sold in Canada) |
| Recall I D | 8248 |
| Remedies › Name | Consumers should immediately visit https://support.lenovo.com/X1C_5GEN_RECALL to see if their laptop is included in the recall and for assistance in locating the nearest authorized repair center for inspection and repair. If the laptop is included in the recall, stop using it immediately. |
| Importers › Name | Lenovo Inc., of Morrisville, N.C. |
| Retailers › Name | Lenovo.com, CDW, Insight, Connection, Zones, and to other PC resellers from December 2016 through November 2017 for between $1,100 and $2,600. |
| Recall Date | 2018-02-06T00:00:00 |
| Description | This recall involves 14-inch ThinkPad X1 Carbon 5th Generation laptops. They were sold in silver and black. The product name "5th Generation Lenovo ThinkPad X1 Carbon," the machine type 20HQ, 20HR, 20K3 or 20K4 and the serial number or S/N are printed on the bottom of the laptop. Laptops manufacture dates from 16/12 through 17/10 (for December 2016 through October 2017) are included in the recall. The manufacturing date codes can be found on the bottom of the laptop. |
| Recall Number | 18094 |
| Manufacturers › Name | Lenovo PC, of Hong Kong |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2018/65898r-eng.php |
| Consumer Contact | Lenovo Services at 800-426-7378, 24 hours a day, seven days a week, or an authorized Warranty Services Provider or online at https://support.lenovo.com/X1C_5GEN_RECALL or www.lenovo.com and click on Products and Services to access the recall section. |
| Last Publish Date | 2018-02-06T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Lenovo Recalls ThinkPad Laptops Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Rückrufendes UnternehmenLenovo PC, of Hong Kong
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🚨 SAFETY ALERT: Lenovo PC, of Hong Kong - Lenovo Recalls ThinkPad Laptops Due to Fire Hazard Check if your household is affected: https://therecallfile.com/de/recalls/lenovo-recalls-thinkpad-laptops-due-to-fire-hazard/CPSC-18094
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