Krankcycle by Matrix with Detachable Seat Recalled by Johnson Health Tech Due to Fall Hazard
USKrankcycle by Matrix with Detachable Seat Recalled by Johnson Health Tech Due to Fall Hazard
Grund für den Rückruf / Gefahr
TranslatedThe seat can unexpectedly detach from the Krankcycle's frame during use, posing a fall hazard to users.
Produktbeschreibung & Identifikation
TranslatedThis recall involves all Johnny G. Krankcycles® by Matrix with detachable seats that can be removed from the frame by lifting up on the seat. The Krankcycles have handles that the user turns in a circular motion for cardio exercise. Consumers can use the machine in a seated or standing position. The Krankcycles measure about 57 inches tall by 27 inches wide by 42 inches long. They are black and silver-colored. "KRANKcycle" and "Matrix" are printed on the machines.
Betroffene Produkte
TranslatedJohnny G. Krankcycle® by Matrix
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2013/Krankcycle-by-Matrix-with-Detachable-Seat-Recalled-by-Johnson-Health-Tech |
| Title | Krankcycle by Matrix with Detachable Seat Recalled by Johnson Health Tech Due to Fall Hazard |
| Images › U R L | https://www.cpsc.gov/s3fs-public/Recall.2013.13250.KRANKcycleLARGE.jpg |
| Images › Caption | Recalled Krankcycle with detachable seat |
| Hazards › Name | The seat can unexpectedly detach from the Krankcycle's frame during use, posing a fall hazard to users. |
| Injuries › Name | Two injuries from falls when the seat detached have been reported, including one report of broken ribs and one report of a back injury requiring surgery. |
| Products › Name | Johnny G. Krankcycle® by Matrix |
| Products › Type | Exercise Machines/Equipment |
| Products › Category I D | 1933 |
| Products › Number Of Units | About 2,200 |
| Recall I D | 1429 |
| Remedies › Name | Consumers and exercise facilities should immediately stop using the recalled Krankcycles and contact Johnson Health Tech North America to schedule a free repair, which consists of a service technician permanently bolting the seat to the frame or removing the seat for which the consumer will receive a refund. This includes any Krankcycles sold online. |
| Importers › Name | Johnson Health Tech North America, of Cottage Grove, Wis. |
| Retailers › Name | Johnson Health Tech to consumers, health clubs, military facilities, physical therapists, public parks facilities nationwide and they were also sold on various websites, including www.bike-on.com, from January 2008 through January 2012 for between $2,200 and $2,700. |
| Recall Date | 2013-07-25T00:00:00 |
| Description | This recall involves all Johnny G. Krankcycles® by Matrix with detachable seats that can be removed from the frame by lifting up on the seat. The Krankcycles have handles that the user turns in a circular motion for cardio exercise. Consumers can use the machine in a seated or standing position. The Krankcycles measure about 57 inches tall by 27 inches wide by 42 inches long. They are black and silver-colored. "KRANKcycle" and "Matrix" are printed on the machines. |
| Recall Number | 13250 |
| Remedy Options › Option | Repair |
| Consumer Contact | Johnson Health Tech North America toll-free at (866) 218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, or online at www.matrixfitness.com and click on Safety Notice at the bottom of the page. |
| Last Publish Date | 2015-01-26T00:00:00 |
| Manufacturer Countries › Country | Taiwan |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Krankcycle by Matrix with Detachable Seat Recalled by Johnson Health Tech Due to Fall Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Krankcycle by Matrix with Detachable Seat Recalled by Johnson Health Tech Due to Fall Hazard Check if your household is affected: https://therecallfile.com/de/recalls/krankcycle-by-matrix-with-detachable-seat-recalled-by-johnson-health-t/CPSC-13250
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