Ketra Recalls to Inspect Recessed Downlights Due to Electrical Shock Hazard
USKetra Recalls to Inspect Recessed Downlights Due to Electrical Shock Hazard
Grund für den Rückruf / Gefahr
TranslatedThe downlights power supply connectors can have incorrect wiring, posing an electric shock hazard to the user.
Produktbeschreibung & Identifikation
TranslatedThis recall involves the Ketra D3 recessed downlights produced between November 4, 2016 and March 14, 2018. The date code is located on a sticker attached to each unit and is in the format KWWYY representing WW-work week and YY-year of manufacture. Only downlights with date codes between K4816 and K1118 are included in this recall. The Ketra D3 downlight is typically installed behind a ceiling and the light generated by the LED illuminates the space below. The light fixture enclosure measures 18.5 inches by 10 inches by 4 inches. The downlight is dark gray and black and weighs approximately eight pounds.
Betroffene Produkte
TranslatedKetra D3 recessed downlights
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2018/Ketra-Recalls-to-Inspect-Recessed-Downlights-Due-to-Electrical-Shock-Hazard |
| Title | Ketra Recalls to Inspect Recessed Downlights Due to Electrical Shock Hazard |
| Images › U R L | https://www.cpsc.gov/s3fs-public/Picture1_44.png |
| Hazards › Name | The downlights power supply connectors can have incorrect wiring, posing an electric shock hazard to the user. |
| Injuries › Name | The firm has received two reports of incorrect wiring found in the downlights by an electrician. No injuries have been reported. |
| Products › Name | Ketra D3 recessed downlights |
| Products › Number Of Units | About 3,400 |
| Recall I D | 8343 |
| Remedies › Name | Consumers should immediately stop using the recalled downlights and contact the firm to schedule a free inspection and, if needed, repair by a technician. Consumers should not try to inspect or repair the units themselves. Warnings and instructions must be followed to disconnect power prior to servicing, removing or replacing the recalled products. |
| Importers › Name | Ketra, Inc., of Austin, Texas |
| Retailers › Name | Authorized Ketra lighting distributors and specialty audio/video stores nationwide from November 2016 through April 2018 for between $550 and $750. |
| Recall Date | 2018-06-12T00:00:00 |
| Description | This recall involves the Ketra D3 recessed downlights produced between November 4, 2016 and March 14, 2018. The date code is located on a sticker attached to each unit and is in the format KWWYY representing WW-work week and YY-year of manufacture. Only downlights with date codes between K4816 and K1118 are included in this recall. The Ketra D3 downlight is typically installed behind a ceiling and the light generated by the LED illuminates the space below. The light fixture enclosure measures 18.5 inches by 10 inches by 4 inches. The downlight is dark gray and black and weighs approximately eight pounds. |
| Recall Number | 18175 |
| Remedy Options › Option | Repair |
| Consumer Contact | Ketra, Inc. at 800-940-5917 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.Ketra.com and click on “Important Safety Notice” link or www.KetraRecall.com for more information. |
| Last Publish Date | 2018-06-12T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Ketra Recalls to Inspect Recessed Downlights Due to Electrical Shock Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Ketra Recalls to Inspect Recessed Downlights Due to Electrical Shock Hazard Check if your household is affected: https://therecallfile.com/de/recalls/ketra-recalls-to-inspect-recessed-downlights-due-to-electrical-shock-h/CPSC-18175
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