Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard
USJohnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard
Grund für den Rückruf / Gefahr
TranslatedThe training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
Produktbeschreibung & Identifikation
TranslatedThis recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. "Matrix" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001
Betroffene Produkte
TranslatedMatrix-brand Training Cycles
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Johnson-Health-Tech-North-America-Recalls-Matrix-Brand-Training-Cycles-Due-to-Fall-Hazard |
| Title | Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/matrix-cycle-1.png |
| Images › 1 › Caption | Recalled Matrix-brand Training Cycle Model CXC-02 |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/matrix-cycle-2.png |
| Images › 2 › Caption | Recalled Matrix-brand Training Cycle Model CXM-02, Model CXM-03 |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/matrix-cycle-3.png |
| Images › 3 › Caption | Recalled Matrix-brand Training Cycle Model CXP-03 |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/matrix-cycle-4.png |
| Images › 4 › Caption | Recalled Matrix-brand Training Cycle Model CXV |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/matrix-cycle-5.png |
| Images › 5 › Caption | Location of Serial Number on Rear of Cycle Frame |
| Hazards › Name | The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider. |
| Injuries › Name | The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported. |
| Products › Name | Matrix-brand Training Cycles |
| Products › Number Of Units | About 12,885 (In addition, about 140 were sold in Canada) |
| Recall I D | 10138 |
| Remedies › Name | Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit. |
| Importers › Name | Johnson Health Tech North America Inc. ("JHTNA"), of Cottage Grove, Wisconsin |
| Retailers › Name | Sold primarily to commercial fitness facilities, both by JHTNA directly and through third-party distributors, from January 2021 through October 2024 for between $2,530 and $7,305. |
| Recall Date | 2025-01-30T00:00:00 |
| Description | This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. "Matrix" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001 |
| Recall Number | 25109 |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/matrix-brand-training-cycles-johnson-health-tech-north-america-recalled-due-potential |
| Consumer Contact | Johnson Health Tech North America Inc. ("JHTNA") toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at cxrecall@matrixfitness.com or online at https://www.matrixfitness.com/us/eng/recalls, or go to www.matrixfitness.com and click on "Recalls" for more information. The firm is contacting all known purchasers directly. |
| Last Publish Date | 2025-01-30T00:00:00 |
| Manufacturer Countries › Country | Taiwan |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard Check if your household is affected: https://therecallfile.com/de/recalls/johnson-health-tech-north-america-recalls-matrix-brand-training-cycles/CPSC-25109
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