Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fa...
Reason for Recall / Hazard
The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
Product Description & Identification
This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. "Matrix" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001
Affected Products
Matrix-brand Training Cycles
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Johnson-Health-Tech-North-America-Recalls-Matrix-Brand-Training-Cycles-Due-to-Fall-Hazard |
| Title | Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/matrix-cycle-1.png |
| Images › 1 › Caption | Recalled Matrix-brand Training Cycle Model CXC-02 |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/matrix-cycle-2.png |
| Images › 2 › Caption | Recalled Matrix-brand Training Cycle Model CXM-02, Model CXM-03 |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/matrix-cycle-3.png |
| Images › 3 › Caption | Recalled Matrix-brand Training Cycle Model CXP-03 |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/matrix-cycle-4.png |
| Images › 4 › Caption | Recalled Matrix-brand Training Cycle Model CXV |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/matrix-cycle-5.png |
| Images › 5 › Caption | Location of Serial Number on Rear of Cycle Frame |
| Hazards › Name | The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider. |
| Injuries › Name | The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported. |
| Products › Name | Matrix-brand Training Cycles |
| Products › Number Of Units | About 12,885 (In addition, about 140 were sold in Canada) |
| Recall I D | 10138 |
| Remedies › Name | Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit. |
| Importers › Name | Johnson Health Tech North America Inc. ("JHTNA"), of Cottage Grove, Wisconsin |
| Retailers › Name | Sold primarily to commercial fitness facilities, both by JHTNA directly and through third-party distributors, from January 2021 through October 2024 for between $2,530 and $7,305. |
| Recall Date | 2025-01-30T00:00:00 |
| Description | This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. "Matrix" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001 |
| Recall Number | 25109 |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/matrix-brand-training-cycles-johnson-health-tech-north-america-recalled-due-potential |
| Consumer Contact | Johnson Health Tech North America Inc. ("JHTNA") toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at cxrecall@matrixfitness.com or online at https://www.matrixfitness.com/us/eng/recalls, or go to www.matrixfitness.com and click on "Recalls" for more information. The firm is contacting all known purchasers directly. |
| Last Publish Date | 2025-01-30T00:00:00 |
| Manufacturer Countries › Country | Taiwan |