CPSCGeneral Alert

Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard

Name: Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard
Brand: Johnson
SKU: CPSC-25109
Availability: Discontinued
Rating: 1.0 (1 reviews)

Published: January 30, 2025Recall ID: 25109Category: generalCountry: US

Reason for Recall / Hazard

The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.

Product Description & Identification

This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. "Matrix" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001

Affected Products

Matrix-brand Training Cycles

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2025/Johnson-Health-Tech-North-America-Recalls-Matrix-Brand-Training-Cycles-Due-to-Fall-Hazard
Title	Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/matrix-cycle-1.png
Images › 1 › Caption	Recalled Matrix-brand Training Cycle Model CXC-02
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/matrix-cycle-2.png
Images › 2 › Caption	Recalled Matrix-brand Training Cycle Model CXM-02, Model CXM-03
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/matrix-cycle-3.png
Images › 3 › Caption	Recalled Matrix-brand Training Cycle Model CXP-03
Images › 4 › U R L	https://www.cpsc.gov/s3fs-public/matrix-cycle-4.png
Images › 4 › Caption	Recalled Matrix-brand Training Cycle Model CXV
Images › 5 › U R L	https://www.cpsc.gov/s3fs-public/matrix-cycle-5.png
Images › 5 › Caption	Location of Serial Number on Rear of Cycle Frame
Hazards › Name	The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
Injuries › Name	The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported.
Products › Name	Matrix-brand Training Cycles
Products › Number Of Units	About 12,885 (In addition, about 140 were sold in Canada)
Recall I D	10138
Remedies › Name	Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.
Importers › Name	Johnson Health Tech North America Inc. ("JHTNA"), of Cottage Grove, Wisconsin
Retailers › Name	Sold primarily to commercial fitness facilities, both by JHTNA directly and through third-party distributors, from January 2021 through October 2024 for between $2,530 and $7,305.
Recall Date	2025-01-30T00:00:00
Description	This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. "Matrix" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001
Recall Number	25109
Remedy Options › Option	Repair
Inconjunctions › U R L	https://recalls-rappels.canada.ca/en/alert-recall/matrix-brand-training-cycles-johnson-health-tech-north-america-recalled-due-potential
Consumer Contact	Johnson Health Tech North America Inc. ("JHTNA") toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at cxrecall@matrixfitness.com or online at https://www.matrixfitness.com/us/eng/recalls, or go to www.matrixfitness.com and click on "Recalls" for more information. The firm is contacting all known purchasers directly.
Last Publish Date	2025-01-30T00:00:00
Manufacturer Countries › Country	Taiwan

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Recall Hazard Severity

Caution (Class III)

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Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard