GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)
USGreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)
Recalling Firm: Borqs Hong Kong Limited, Shenzhen Saidaxin Technology Co. Ltd., of China
Grund für den Rückruf / Gefahr
TranslatedThe call button can fail when pushed by the consumer in an emergency.
Produktbeschreibung & Identifikation
TranslatedThis recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.
Betroffene Produkte
TranslatedLively Mobile Plus Emergency Alert Devices
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2019/GreatCall-Recalls-Lively-Mobile-Plus-Emergency-Alert-Device-Due-to-Risk-of-Call-Button-Failing-in-an-Emergency-Recall-Alert |
| Title | GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Screen Shot 2019-08-30 at 7.23.24 AM.png |
| Images › 1 › Caption | Recalled Lively Mobile Plus model GCR4 |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Screen Shot 2019-08-30 at 7.23.32 AM.png |
| Images › 2 › Caption | Photo of label on back of recalled device |
| Hazards › Name | The call button can fail when pushed by the consumer in an emergency. |
| Injuries › Name | None reported. |
| Products › Name | Lively Mobile Plus Emergency Alert Devices |
| Products › Number Of Units | About 44,300 |
| Recall I D | 8655 |
| Remedies › Name | Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly. |
| Importers › Name | GreatCall Inc., of San Diego, California |
| Retailers › Name | Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50. |
| Recall Date | 2019-08-30T00:00:00 |
| Description | This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance. |
| Recall Number | 19775 |
| Manufacturers › 1 › Name | Borqs Hong Kong Limited |
| Manufacturers › 2 › Name | Shenzhen Saidaxin Technology Co. Ltd., of China |
| Remedy Options › Option | Refund |
| Consumer Contact | GreatCall at 800-359-1791 from 5 a.m. to 8 p.m. PT daily, email at customerservice@greatcall.com or online at www.greatcall.com and click on Product Support for more information. |
| Last Publish Date | 2019-08-30T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recal...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Übersicht
- Rückrufendes UnternehmenBorqs Hong Kong Limited, Shenzhen Saidaxin Technology Co. Ltd., of China
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🚨 SAFETY ALERT: Borqs Hong Kong Limited, Shenzhen Saidaxin Technology Co. Ltd., of China - GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert) Check if your household is affected: https://therecallfile.com/de/recalls/greatcall-recalls-lively-mobile-plus-emergency-alert-device-due-to-ris/CPSC-19775
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