CPSCGeneral Alert
GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call ...
Published: August 30, 2019Recall ID: 19775Category: generalCountry: US
Reason for Recall / Hazard
The call button can fail when pushed by the consumer in an emergency.
Product Description & Identification
This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.
Affected Products
Lively Mobile Plus Emergency Alert Devices
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2019/GreatCall-Recalls-Lively-Mobile-Plus-Emergency-Alert-Device-Due-to-Risk-of-Call-Button-Failing-in-an-Emergency-Recall-Alert |
| Title | GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Screen Shot 2019-08-30 at 7.23.24 AM.png |
| Images › 1 › Caption | Recalled Lively Mobile Plus model GCR4 |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Screen Shot 2019-08-30 at 7.23.32 AM.png |
| Images › 2 › Caption | Photo of label on back of recalled device |
| Hazards › Name | The call button can fail when pushed by the consumer in an emergency. |
| Injuries › Name | None reported. |
| Products › Name | Lively Mobile Plus Emergency Alert Devices |
| Products › Number Of Units | About 44,300 |
| Recall I D | 8655 |
| Remedies › Name | Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly. |
| Importers › Name | GreatCall Inc., of San Diego, California |
| Retailers › Name | Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50. |
| Recall Date | 2019-08-30T00:00:00 |
| Description | This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance. |
| Recall Number | 19775 |
| Manufacturers › 1 › Name | Borqs Hong Kong Limited |
| Manufacturers › 2 › Name | Shenzhen Saidaxin Technology Co. Ltd., of China |
| Remedy Options › Option | Refund |
| Consumer Contact | GreatCall at 800-359-1791 from 5 a.m. to 8 p.m. PT daily, email at customerservice@greatcall.com or online at www.greatcall.com and click on Product Support for more information. |
| Last Publish Date | 2019-08-30T00:00:00 |
| Manufacturer Countries › Country | China |
Overview
- Recalling FirmBorqs Hong Kong Limited, Shenzhen Saidaxin Technology Co. Ltd., of China