Goal Zero Recalls Battery Packs Due to Fire Hazard
USGoal Zero Recalls Battery Packs Due to Fire Hazard
Grund für den Rückruf / Gefahr
TranslatedThe battery packs can overcharge, overheat, bulge and melt the battery pack's enclosure, posing a fire hazard and risk of property damage.
Produktbeschreibung & Identifikation
TranslatedThis recall involves Goal Zero's Sherpa brand 50 and 120 rechargeable battery packs that are used to charge cell phones, tablets, laptops and other devices. The battery packs can be plugged into an A/C wall outlet, a 12-volt car charger or an attachable solar panel for recharging. The lithium ion iron phosphate battery packs are silver and black. Goal Zero and Sherpa 50 or 120 are printed on one side of the battery pack. The serial number is printed on the other side. Serial numbers that start with S/N 11002 or S/N 11102 are included in the recall. Sherpa 50 battery packs with serial numbers starting with S50 are not included in this recall.
Betroffene Produkte
TranslatedGoal Zero Sherpa brand 50 and 120 rechargeable battery packs
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2015/Goal-Zero-Recalls-Battery-Packs |
| Title | Goal Zero Recalls Battery Packs Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2015.15036.GoalZeroSherpa50LARGE.jpg |
| Images › 1 › Caption | Goal Zero Sherpa 50 battery pack |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2015.15036.GoalZeroSherpa120LARGE.jpg |
| Images › 2 › Caption | Goal Zero Sherpa 120 battery pack |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2015.15036.GoalZeroSherpa120LogoLARGE.jpg |
| Images › 3 › Caption | Location of Sherpa 50 or 120 logo |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2015.15036.GoalZeroSherpaSerialNumberLARGE.jpg |
| Images › 4 › Caption | Serial number location |
| Hazards › Name | The battery packs can overcharge, overheat, bulge and melt the battery pack's enclosure, posing a fire hazard and risk of property damage. |
| Injuries › Name | Goal Zero has received one report of a fire and two reports of property damage due to the battery packs overheating. One consumer reported becoming ill after breathing fumes from an overheated battery pack. |
| Products › Name | Goal Zero Sherpa brand 50 and 120 rechargeable battery packs |
| Products › Type | Batteries and Chargers |
| Products › Category I D | 67666 |
| Products › Number Of Units | About 10,000 in the U.S. and 110 in Canada |
| Recall I D | 1870 |
| Remedies › Name | Consumers should immediately stop using the recalled battery packs and contact Goal Zero for a free replacement battery pack. |
| Importers › Name | Goal Zero LLC, of Bluffdale, Utah |
| Retailers › Name | REI and other sporting goods stores nationwide and online at Amazon.com and Goalzero.com from March 2010 through November 2013 for between $200 and $400. |
| Recall Date | 2014-11-25T00:00:00 |
| Description | This recall involves Goal Zero's Sherpa brand 50 and 120 rechargeable battery packs that are used to charge cell phones, tablets, laptops and other devices. The battery packs can be plugged into an A/C wall outlet, a 12-volt car charger or an attachable solar panel for recharging. The lithium ion iron phosphate battery packs are silver and black. Goal Zero and Sherpa 50 or 120 are printed on one side of the battery pack. The serial number is printed on the other side. Serial numbers that start with S/N 11002 or S/N 11102 are included in the recall. Sherpa 50 battery packs with serial numbers starting with S50 are not included in this recall. |
| Recall Number | 15036 |
| Remedy Options › Option | Replace |
| Inconjunctions › U R L | https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2014/42667r-eng.php |
| Consumer Contact | Goal Zero toll-free at (877) 897-3193 from 6 a.m. to 6 p.m. MT Monday through Friday or online at www.goalzero.com and click on "Product Notifications" for more information. |
| Last Publish Date | 2015-01-06T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Goal Zero Recalls Battery Packs Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Goal Zero Recalls Battery Packs Due to Fire Hazard Check if your household is affected: https://therecallfile.com/de/recalls/goal-zero-recalls-battery-packs-due-to-fire-hazard/CPSC-15036
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