General Motors, LLC - Incorrect Software in Transmission Control Module
USGeneral Motors, LLC - Incorrect Software in Transmission Control Module
Recalling Firm: General Motors, LLC
Grund für den Rückruf / Gefahr
TranslatedRear wheel lock-up or moving in an unintended direction can increase the risk of a crash.
Produktbeschreibung & Identifikation
TranslatedGeneral Motors, LLC (GM) is recalling certain 2022-2023 Chevrolet Express and GMC Savana vehicles. Incorrect software in the transmission control module (TCM) may result in harsh shifting, reduced power, unintended deceleration, rear wheel lockup, or cause the vehicle to move in an unintended direction.
Betroffene Produkte
TranslatedIncorrect Software in Transmission Control Module
Additional Source Details
| Field | Value |
|---|---|
| Subject | Incorrect Software in Transmission Control Module |
| Nhtsa id | 24V839000 |
| Component | POWER TRAIN |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=24V839000 |
| Recall link › Description | Go to Recall |
| Recall type | Vehicle |
| Do not drive | No |
| Manufacturer | General Motors, LLC |
| Defect summary | General Motors, LLC (GM) is recalling certain 2022-2023 Chevrolet Express and GMC Savana vehicles. Incorrect software in the transmission control module (TCM) may result in harsh shifting, reduced power, unintended deceleration, rear wheel lockup, or cause the vehicle to move in an unintended direction. |
| Completion rate | 65.36 |
| Corrective action | Dealers will update the transmission control module software calibration, free of charge. Owner notification letters were mailed December 9, 2024. Owners may contact GM customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N242471620. |
| Consequence summary | Rear wheel lock-up or moving in an unintended direction can increase the risk of a crash. |
| Mfr campaign number | N242471620 |
| Potentially affected | 77824 |
| Report received date | 2024-11-07T00:00:00.000 |
| Fire risk when parked | No |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsLocate your 17-digit VIN on the driver-side dash or door pillar. Check whether your specific vehicle has an open safety campaign before scheduling service.
If a "Do Not Drive" warning is present, park the vehicle safely outdoors away from structures and contact the manufacturer for complimentary towing.
Contact any authorized franchised dealership. By federal law, all recall inspections, replacement components, and labor must be provided 100% free of charge.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (NHTSA).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought General Motors, LLC - Incorrect Software in Transmission Control Module?
Check your 17-digit Vehicle Identification Number (VIN) to verify if your specific car is affected. If the notice includes a 'Do Not Drive' warning, park the vehicle safely and contact an authorized dealership for towing and complimentary repair.
Q2:Can I get a full refund or free repair for this recall?
Yes. Under federal and international motor vehicle safety laws, franchised dealerships are legally required to perform all recall inspections, replacement parts, and labor 100% free of charge.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (NHTSA). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Übersicht
- Rückrufendes UnternehmenGeneral Motors, LLC
- RisikostufePOWER TRAIN
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🚨 SAFETY ALERT: General Motors, LLC - General Motors, LLC - Incorrect Software in Transmission Control Module Check if your household is affected: https://therecallfile.com/de/recalls/general-motors-llc-incorrect-software-in-transmission-control-module/NHTSA-24V839000
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