Excel Industries Recalls Zero-Turn Mowers Due to Fire Hazard (Recall Alert)
USExcel Industries Recalls Zero-Turn Mowers Due to Fire Hazard (Recall Alert)
Recalling Firm: Excel Industries Inc., of Hesston, Kans.
Grund für den Rückruf / Gefahr
TranslatedA wire tie underneath the seat could damage the fuel line, posing a fire hazard.
Produktbeschreibung & Identifikation
TranslatedThis recall involves zero-turn mowers sold under the Hustler® FasTrak®, Hustler® FasTrak® SDX, BigDog® Stout, and BigDog® Stout MP brand names. Hustler mowers are yellow, and BigDog mowers are red. The brand names are on a decal located in the front below the seat. Model name and serial numbers can be found on a tag located on the right side of the mower behind the seat. The recalled mowers have serial numbers between 18058001 and 19028225. Model Name Model Number BigDog Stout 937615, 937623, 937631, 937649EX, 937656EX, 937664EX BigDog Stout MP 937680, 937698, 937706 Hustler FasTrak 938704, 938712, 938720, 938738, 938746, 938753, 938761, 938704CE, 938704EX, 938712CE, 938712EX, 938720EX, 938738CE Hustler FasTrak SDX 938779, 938787, 938795, 938779CE, 938779EX, 938787CE, 938787EX, 938795CE, 938795EX, 938845CE
Betroffene Produkte
TranslatedZero turn lawn mowers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2019/Excel-Industries-Recalls-Zero-Turn-Mowers-Due-to-Fire-Hazard-Recall-Alert |
| Title | Excel Industries Recalls Zero-Turn Mowers Due to Fire Hazard (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1_14.png |
| Images › 1 › Caption | Recalled Hustler FasTrak series zero-turn mower |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2_13.png |
| Images › 2 › Caption | Recalled Hustler FasTrak SDX series zero-turn mower |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/3_11.png |
| Images › 3 › Caption | Recalled BigDog Stout MP series zero-turn mower |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/4_7.png |
| Images › 4 › Caption | Recalled BigDog Stout series zero-turn mower |
| Hazards › Name | A wire tie underneath the seat could damage the fuel line, posing a fire hazard. |
| Injuries › Name | None reported |
| Products › Name | Zero turn lawn mowers |
| Products › Number Of Units | About 5,400 |
| Recall I D | 8569 |
| Remedies › Name | Consumers should immediately stop using the recalled mowers and contact a BigDog or Hustler authorized dealer to schedule a free repair. Excel is contacting all known purchasers directly. |
| Retailers › Name | Authorized BigDog or Hustler dealers nationwide from June 2018 through March 2019 for between $6,800 and $9,400. |
| Recall Date | 2019-05-30T00:00:00 |
| Description | This recall involves zero-turn mowers sold under the Hustler® FasTrak®, Hustler® FasTrak® SDX, BigDog® Stout, and BigDog® Stout MP brand names. Hustler mowers are yellow, and BigDog mowers are red. The brand names are on a decal located in the front below the seat. Model name and serial numbers can be found on a tag located on the right side of the mower behind the seat. The recalled mowers have serial numbers between 18058001 and 19028225. Model Name Model Number BigDog Stout 937615, 937623, 937631, 937649EX, 937656EX, 937664EX BigDog Stout MP 937680, 937698, 937706 Hustler FasTrak 938704, 938712, 938720, 938738, 938746, 938753, 938761, 938704CE, 938704EX, 938712CE, 938712EX, 938720EX, 938738CE Hustler FasTrak SDX 938779, 938787, 938795, 938779CE, 938779EX, 938787CE, 938787EX, 938795CE, 938795EX, 938845CE |
| Recall Number | 19748 |
| Manufacturers › Name | Excel Industries Inc., of Hesston, Kans. |
| Remedy Options › Option | Repair |
| Consumer Contact | Excel toll-free at 844-594-2448 from 8 a.m. to 5 p.m. CT Monday through Friday, or online at www.hustlerturf.com or www.bigdogmowers.com, depending on the brand of your mower, and click on “Product Recall Info” for more information. |
| Last Publish Date | 2019-05-30T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Excel Industries Recalls Zero-Turn Mowers Due to Fire Hazard (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Rückrufendes UnternehmenExcel Industries Inc., of Hesston, Kans.
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🚨 SAFETY ALERT: Excel Industries Inc., of Hesston, Kans. - Excel Industries Recalls Zero-Turn Mowers Due to Fire Hazard (Recall Alert) Check if your household is affected: https://therecallfile.com/de/recalls/excel-industries-recalls-zero-turn-mowers-due-to-fire-hazard-recall-al/CPSC-19748
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